fix problems on Nelko [iphone]

—— Run into issues on Nelko? Get help pending when official support gets back to you!

Nelko

Info:

company: Ecodot Trading Co., Ltd.

: https://www.nelkoprint.com

: www.nelkoprint.com

Chat with our AI-based Nelko Support

🛠️ Common Nelko Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot delete saved templates

Fix: To delete saved templates in Nelko, open the app and navigate to the 'Templates' section. Look for an 'Edit' button or icon, usually located... ⇲

Label window interface is poor

Fix: To improve your experience with the label window interface, try adjusting the zoom settings if available. Look for a settings icon within th... ⇲

Ads issue

Ad carousel takes up screen space

Fix: To minimize the impact of the ad carousel, check if there is an option in the app settings to hide or reduce the size of ads. Look for a 'Se... ⇲

Slow issue

Cloud server response time is slow

Fix: To improve cloud server response time, ensure that your internet connection is stable and fast. You can test your connection speed using a s... ⇲

Printing issue

Labels not printing centered

Fix: To ensure labels print centered, check the print settings before printing. Look for an option that allows you to adjust the alignment of the... ⇲

Difficulty tearing off stickers without damage

Fix: To make tearing off stickers easier, try using a sharp pair of scissors to cut around the edges of the sticker before attempting to peel it... ⇲

DPI could be better for small fonts

Fix: To improve the DPI for small fonts, check if there are any settings in the app that allow you to adjust the resolution or quality of the pri... ⇲

Customization issue

Limited maximum font size

Fix: If you are limited by the maximum font size, try breaking your text into multiple lines or sections. This can allow you to use larger fonts... ⇲

Compatibility issue

Non-standard printer paper warnings

Fix: To avoid non-standard printer paper warnings, ensure that you are using the correct type of paper as specified by the app. Check the app's d... ⇲