fix problems on Merrimack Valley CU [iphone]

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—— Run into issues on Merrimack Valley CU ? Get help pending when official support gets back to you!

Merrimack Valley CU Mobile App
Info:
company: Merrimack Valley FCU
: https://www.mvcu.com/contact-us
: www.mvcu.com
Chat with our AI-based Merrimack Valley CU Support
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Bugs issue

Mobile deposit feature does not work

Fix: Ensure that you are following the correct steps for mobile deposit. Open the app, select 'Deposit', choose 'Mobile Deposit', and follow the... ⇲
 
Login issue

Frequent logouts after app updates

Fix: After an update, try logging out and then logging back in to refresh your session. This can sometimes resolve issues with persistent logouts... ⇲
 
UI issue

Cannot view cancelled checks

Fix: Check if the option to view cancelled checks is available in the app settings. Navigate to the account settings or transaction history and l... ⇲

Calendar for payment date selection is not functioning

Fix: Try restarting the app. Close it completely and then reopen it to see if the calendar feature works properly after a fresh start. OR Chec... ⇲

Difficult to navigate website

Fix: Use the search function on the website to quickly find the information you need. Look for a search bar, usually located at the top of the pa... ⇲
 
Account issue

Inexplicable transactions on account

Fix: Review your transaction history carefully. Sometimes, transactions may appear under different names or categories. Check for any pending tra... ⇲
 
Support issue

No 24/7 customer service

Fix: Check the app or website for any available resources such as FAQs or help sections that may provide answers to common questions outside of b... ⇲
 
Features issue

Zelle feature is missing

Fix: Ensure that you have the latest version of the app, as features may be added in updates. Check the App Store for any available updates. OR... ⇲
 
Notifications issue

Maintenance notifications are not provided

Fix: Check the app settings to see if there is an option to enable maintenance notifications. This may be found under 'Settings' or 'Notification... ⇲
 
Performance issue

Merrimack Valley CU performance has deteriorated since merger

Fix: Try uninstalling and reinstalling the app to see if this improves performance. This can help clear any corrupted data that may be causing is... ⇲
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 what users are saying
Good experience
96.4%

Neutral
2.3%

Bad experience
1.2%

~ from our NLP analysis of 4,647 combined software ratings.

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 Private Data Merrimack Valley CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics