fix problems on ITimekeep [iphone]

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—— Run into issues on ITimekeep? Get help pending when official support gets back to you!

iTimekeep
Info:
company: Aderant Holdings Inc.
: https://www.aderant.com/iTimekeep/support/
: www.itimekeep.com
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Freezing issue

iTimekeep freezes on welcome screen

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping up on the iTimekeep app. Then reopen it... ⇲

iTimekeep freezes during phone calls or app changes

Fix: 1. Restart your iPhone to refresh the system. 2. Ensure that your iPhone has enough storage space by going to Settings > General > iPhone St... ⇲
 
UI issue

Unresponsive touch pad

Fix: 1. Clean the screen of your iPhone to ensure there are no obstructions. 2. Restart your iPhone to refresh the touch screen functionality.... ⇲

No calendar view

Fix: 1. Use a third-party calendar app that integrates with iTimekeep, if available. 2. Manually track your entries in a calendar app until a cal... ⇲

Difficult to edit time entries

Fix: 1. Familiarize yourself with the editing process in the app. Look for a tutorial or help section within the app. 2. Try tapping and holding... ⇲
 
Bugs issue

Loses time entries during input

Fix: 1. Make sure to save entries frequently. Consider tapping 'Save' after every few inputs. 2. Check if there is an auto-save feature in the ap... ⇲

Cannot add time entries until all are released

Fix: 1. Consider creating a separate draft entry for each task instead of waiting for all to be released. 2. Use a note-taking app to jot down ti... ⇲

Time entry lost if not saved before swiping

Fix: 1. Make it a habit to save entries frequently. 2. Look for an auto-save feature in the app settings and enable it if available. OR 3. If... ⇲

Draft time entries disappear

Fix: 1. Regularly save drafts to prevent loss. 2. Check if there is a draft recovery option in the app settings. OR 3. If drafts continue to d... ⇲

iTimekeep does not save changes

Fix: 1. Ensure you are tapping 'Save' after making changes. 2. Check for any app updates that may address this issue. OR 3. If changes are sti... ⇲

Randomly inserts words during typing

Fix: 1. Check your keyboard settings by going to Settings > General > Keyboard and adjust settings like Auto-Correction and Predictive Text. 2. R... ⇲

Cannot submit entries intermittently

Fix: 1. Ensure you have a stable internet connection when submitting entries. 2. Restart the app and try submitting again. OR 3. If the issue... ⇲
 
Compatibility issue

Unstable on mobile devices

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Restart y... ⇲

Inconsistent functionality across devices

Fix: 1. Ensure that all devices are running the same version of iTimekeep. 2. Check for any settings that may differ between devices. OR 3. Us... ⇲
 
Network issue

Apple Watch app fails to connect

Fix: 1. Ensure that both your iPhone and Apple Watch are updated to the latest software versions. 2. Restart both devices to refresh the connecti... ⇲
 
Login issue

Login issues after updates

Fix: 1. Ensure you are entering the correct credentials. Reset your password if necessary. 2. Clear the app's cache by going to Settings > iTimek... ⇲
 
Settings issue

Notification settings not retained

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > iTimekeep and ensure they are set correctly. 2. Restart... ⇲

Date defaults to today for new entries

Fix: 1. Manually change the date each time you create a new entry. 2. Check if there is a setting in the app to change the default date. OR 3.... ⇲

No default settings for entries

Fix: 1. Manually set your preferred settings each time you create an entry. 2. Check if there are any settings in the app that allow you to save... ⇲
 
Search issue

Limited matter lookup

Fix: 1. Use specific keywords or phrases when searching to improve results. 2. Check if there are filters or categories that can be adjusted to b... ⇲
 
Account issue

Frequent logouts

Fix: 1. Ensure your internet connection is stable. 2. Check if there are any settings in the app that may be causing automatic logouts. OR 3.... ⇲
 
Slow issue

Slow performance

Fix: 1. Restart your iPhone to clear temporary files and free up memory. 2. Close any unnecessary apps running in the background. OR 3. Check... ⇲
 
Customization issue

Requires manual rounding of time entries

Fix: 1. Keep a separate log of time entries and round them manually after inputting. 2. Check if there are any settings in the app that allow for... ⇲

No minimized widget for timer

Fix: 1. Use the built-in timer on your iPhone as a workaround. 2. Check if there are any third-party timer apps that offer widget functionality.... ⇲
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 what users are saying
Good experience
54.0%

Bad experience
39.3%

Neutral
6.7%

~ from our NLP analysis of 150 combined software ratings.

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 Private Data iTimekeep collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics