fix problems on Granite CU [iphone]

—— Run into issues on Granite CU ? Get help pending when official support gets back to you!

Granite CU Mobile Banking

Info:

company: Granite Credit Union

: http://www.granite.org

Chat with our AI-based Granite CU Support

🛠️ Common Granite CU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot define payees for money transfers

Fix: Check if the app is updated to the latest version. Go to the App Store, search for Granite CU Mobile Banking, and tap 'Update' if available.... ⇲

Face ID auto logs back in without confirmation

Fix: Go to your iPhone's Settings, scroll down to 'Face ID & Passcode', and ensure that the Granite CU Mobile Banking app is listed under 'Use Fa... ⇲

Notifications issue

Push notifications stopped working

Fix: Check your iPhone's notification settings. Go to Settings > Notifications > Granite CU Mobile Banking and ensure that 'Allow Notifications'... ⇲

Ineffective auto fill option for login

Fix: Ensure that your iPhone's AutoFill settings are correctly configured. Go to Settings > Passwords & Accounts > AutoFill Passwords and make su... ⇲

Requires authentication every login

Fix: Check the app's settings for any options related to session management or security. If available, adjust the settings to allow for a longer... ⇲

Error number 510 when logging in

Fix: Error 510 may indicate a temporary issue with the app or your account. Try logging in again after a few minutes. If the problem persists, ch... ⇲

Account issue

Frequent account lockouts

Fix: Double-check that you are entering the correct username and password. If you have recently changed your password, ensure that you are using... ⇲

Payments issue

Issues with transferring money

Fix: Verify that you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. Also, ensure that the... ⇲

Downloads issue

Cannot save or download PDF statements

Fix: Check if the app has permission to access your files. Go to Settings > Granite CU Mobile Banking and ensure that it has the necessary permis... ⇲

Network issue

Granite CU consistently down

Fix: Check the status of the Granite CU Mobile Banking service by visiting their official website or social media pages for any announcements reg... ⇲

Camera issue

Difficulties with check deposit photo quality

Fix: Ensure you are in a well-lit area when taking photos of your checks. Hold the check flat and steady, and make sure all four corners are visi... ⇲

Registration issue

Password creation process is problematic

Fix: Follow the app's password requirements carefully. Make sure your password meets the minimum length and includes a mix of uppercase letters,... ⇲

Crashes issue

Granite CU crashes when changing payment date

Fix: Ensure that your app is updated to the latest version. Go to the App Store, check for updates, and install any available updates. This may f... ⇲

Compatibility issue

No fingerprint scanning support

Fix: Check if your iPhone supports Touch ID and that it is enabled. Go to Settings > Touch ID & Passcode and ensure that the Granite CU Mobile Ba... ⇲

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