fix problems on Creality Cloud [iphone]

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—— Run into issues on Creality Cloud? Get help pending when official support gets back to you!

Creality Cloud - 3D Printing
Info:
company: CREALITY 3D (HK) TECHNOLOGY LIMITED
: https://www.crealitycloud.com
: crealitycloud.com
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Gameplay issue

Cuvacoins expire after a year

Fix: Keep track of your Cuvacoins usage and plan to use them before they expire. Set reminders in your calendar to check your balance regularly.... ⇲
 
Camera issue

Webcam feature does not work

Fix: Ensure that the app has permission to access the camera. Go to your iPhone Settings > Privacy > Camera and make sure Creality Cloud is enabl... ⇲
 
Freezing issue

Creality Cloud freezes during print status updates

Fix: Close the app completely and restart it. This can help clear any temporary glitches causing the freeze. OR Check your device's storage. I... ⇲
 
Downloads issue

Difficulty tracking downloaded codes

Fix: Create a dedicated folder in your device's file manager for downloaded codes. This will help you keep them organized and easily accessible.... ⇲
 
Uploads issue

Limited STL file upload support

Fix: Convert your STL files to a supported format using a free online converter before uploading them to the app. OR Check the app's documenta... ⇲
 
Loading issue

Cloud slicing is clunky

Fix: Familiarize yourself with the slicing settings by watching tutorial videos available online. This can help you navigate the interface more e... ⇲
 
Glitches issue

Random app glitches

Fix: Regularly clear the app's cache by going to your iPhone Settings > General > iPhone Storage > Creality Cloud and selecting 'Offload App'. Th... ⇲
 
Network issue

Connectivity issues

Fix: Ensure that your Wi-Fi connection is stable. Restart your router if necessary and check if other devices are experiencing similar issues.... ⇲
 
Notifications issue

Spam-like notifications

Fix: Go to the app settings and adjust your notification preferences to limit the types of notifications you receive. OR If the app allows, mu... ⇲
 
Performance issue

Inconsistent app performance

Fix: Close other apps running in the background to free up resources on your device, which can improve performance. OR Regularly update the ap... ⇲
 
Support issue

Learning curve for new users

Fix: Utilize online resources such as forums, YouTube tutorials, or user guides to help you understand the app's features better. OR Practice... ⇲
 
Customization issue

Limited model customization options

Fix: Explore third-party software that offers more customization features and then import the models into Creality Cloud for printing. OR Chec... ⇲
 
Audio issue

Print status audio interrupts other audio

Fix: Adjust the app's notification settings to lower the volume of print status alerts or mute them entirely. OR Use headphones or external sp... ⇲
 
Bugs issue

Terminating print requires unplugging control screen

Fix: Try using the app's interface to stop the print if available. If not, check for any updates that may improve this functionality. OR As a... ⇲
 
Updates issue

New slicer lacks features of original

Fix: Familiarize yourself with the new slicer's features by reviewing the documentation or tutorials provided by the app. OR If the new slicer... ⇲
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 what users are saying
Good experience
82.9%

Bad experience
13.7%

Neutral
3.4%

~ from our NLP analysis of 1,898 combined software ratings.

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 Private Data Creality Cloud collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 500 Credits: $6.99 $6.99 for 500 Credits
  2. Monthly Membership(1 Month): $7.99 One month membership
  3. 1440 Credits: $19.99 $19.99 for 1440 Credits
  4. 70 Credits: $0.99 $0.99 for 70 Credits
  5. Yearly Membership(12 Months): $79.99 12 months membership
  6. 5080 Credits: $69.99 $69.99 for 5080 Credits
  7. Monthly Membership(1 Month): $5.99 One month membership
  8. 9500 Credits: $109.99 $129.99 for 9500 Credits
  9. Yearly Membership(12 Months): $59.99 12 months membership
  10. 50 GB (1 Year): $29.99 50 GB (1 Year)