fix problems on My Truphone [iphone]

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—— Run into issues on My Truphone? Get help pending when official support gets back to you!

My Truphone: eSIM travel data
Info:
company: Truphone Limited
: https://www.truphone.com/support/my-truphone/
: www.truphone.com
Chat with our AI-based My Truphone Support
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Network issue
weak signal strength indoors

Fix: Try moving closer to a window or an area with less obstruction to improve signal strength. You can also try resetting your network settings... ⇲
data plan not sufficient in some regions

Fix: Review your current data plan and consider upgrading to a higher data limit if you frequently travel to regions where your current plan is i... ⇲
app struggles with cell tower changes

Fix: If you notice the app struggling when switching between cell towers, try manually selecting the network. Go to Settings > Cellular > Network... ⇲
no voice or SMS support

Fix: If voice and SMS support is essential, consider using alternative apps for messaging and calling, such as WhatsApp, Skype, or Google Voice,... ⇲
poor performance in South America

Fix: Check if your device is set to the correct network settings for South America. Go to Settings > Cellular > Cellular Data Options and ensure... ⇲
unreliable connection in the US

Fix: If you are experiencing an unreliable connection, try resetting your network settings by going to Settings > General > Reset > Reset Network... ⇲
 
Payments issue
auto-renewal issues

Fix: To manage auto-renewal settings, go to the app and check your account settings. Look for subscription options and ensure that auto-renewal i... ⇲
 
Updates issue
app does not update data usage

Fix: Try logging out of the app and then logging back in to refresh the data usage statistics. This can sometimes resolve display issues within t... ⇲
 
Account issue
activation errors

Fix: If you encounter activation errors, ensure that your device is compatible with the eSIM technology. Check the Truphone website for compatibi... ⇲
 
Support issue
customer service communication issues

Fix: If you are having trouble communicating with customer service, try using different channels such as email or social media for support. Somet... ⇲
 
Compatibility issue
app not functional on iPad

Fix: If the app is not functioning on your iPad, ensure that your iPad is updated to the latest iOS version by going to Settings > General > Soft... ⇲
lack of dual SIM support

Fix: If you need dual SIM support, check if your iPhone model supports dual SIM functionality. If it does, you can use a physical SIM alongside t... ⇲
 
Settings issue
no option for talk and SMS plans

Fix: If you require talk and SMS plans, consider using third-party apps like WhatsApp or Skype for voice and messaging services over data or Wi-F... ⇲
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 what users are saying
Bad experience
59.0%

Good experience
34.8%

Neutral
6.2%

~ from our NLP analysis of 161 combined software ratings.

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 Private Data My Truphone collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics