fix problems on MyGP, Bangladesh [iphone]

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—— Run into issues on MyGP, Bangladesh? Get help pending when official support gets back to you!

MyGP, Bangladesh
Info:
company: Grameenphone Limited
: http://www.grameenphone.com/
Chat with our AI-based MyGP, Bangladesh Support
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UI issue

Cannot view incoming call history

Fix: 1. Check permissions: Go to Settings > MyGP and ensure that the app has permission to access your call logs. If not, enable it. 2. Update th... ⇲

Navigation is cumbersome

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and navigation. This can help you find features m... ⇲

Pull to refresh needed on home page

Fix: 1. Manually refresh: If the app does not support pull to refresh, look for a refresh button on the home page or navigate to a different sect... ⇲

Confusing package options

Fix: 1. Review package details: Take time to read through the package options in the app and note down the features of each to better understand... ⇲

Widget section not functioning

Fix: 1. Restart the app: Close and reopen MyGP to see if the widget section starts functioning again. 2. Check for app updates: Ensure you have t... ⇲
 
Login issue

Automatic sign-out issue

Fix: 1. Check for app updates: Go to the App Store and ensure MyGP is updated to the latest version, as updates may fix sign-out issues. 2. Clear... ⇲

WiFi login issues

Fix: 1. Check WiFi connection: Ensure your device is connected to a stable WiFi network. Try disconnecting and reconnecting to the network. 2. Re... ⇲

MyGP, Bangladesh does not retain login credentials

Fix: 1. Check app settings: Look for an option in the app settings to enable 'Remember Me' or 'Stay Logged In'. 2. Clear app cache: Go to Setting... ⇲
 
Customization issue

No dark mode support

Fix: 1. Adjust iPhone settings: Go to Settings > Display & Brightness and switch to Dark mode. While MyGP may not support it, this can help with... ⇲
 
Bugs issue

Multiple API calls for basic info

Fix: 1. Monitor data usage: Keep track of your data usage in Settings > Cellular to understand how much data is being consumed by the app. 2. Use... ⇲

MyGP, Bangladesh feels heavy and buggy after update

Fix: 1. Clear app cache: Go to Settings > MyGP > Storage and clear the cache if the option is available to improve performance. 2. Restart your i... ⇲
 
Network issue

Inability to gift FlexiPlan using WiFi

Fix: 1. Switch to mobile data: If gifting FlexiPlan is not working over WiFi, try switching to mobile data to see if the issue persists. 2. Check... ⇲

Network coverage is poor

Fix: 1. Check coverage maps: Visit your service provider's website to check the coverage map for your area. 2. Move to a different location: Some... ⇲
 
Support issue

Customer support unresponsive

Fix: 1. Check FAQs: Visit the MyGP website or help section within the app for common issues and solutions. 2. Use social media: Sometimes, compan... ⇲
 
Payments issue

Duplicate charges for offers

Fix: 1. Check transaction history: Review your transaction history in the app to confirm the charges and identify any duplicates. 2. Document the... ⇲
 
Video issue

No landscape mode for TV viewing

Fix: 1. Rotate your device: If the app does not support landscape mode, try rotating your device to see if it adjusts automatically. 2. Use a dif... ⇲
 
Notifications issue

Roaming marketing calls received

Fix: 1. Block unwanted numbers: Use the block feature on your iPhone to block any unwanted marketing calls. 2. Register with the National Do Not... ⇲
 
Account issue

No way to check MyPlan balance in app

Fix: 1. Check online: Log into your MyGP account via a web browser to check your MyPlan balance directly from the service provider's website. 2.... ⇲
 
Crashes issue

Frequent crashes on iPhone devices

Fix: 1. Update the app: Go to the App Store and ensure MyGP is updated to the latest version, as updates may fix bugs causing crashes. 2. Restart... ⇲
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 what users are saying
Good experience
88.7%

Bad experience
6.7%

Neutral
4.6%

~ from our NLP analysis of 71,996 combined software ratings.

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 Private Data MyGP, Bangladesh collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics