fix problems on CATLINK [iphone]

—— Run into issues on CATLINK? Get help pending when official support gets back to you!

CATLINK

Info:

company: Shanghai Catlink Intelligent Technology Co.,Ltd

: http://catlinks.cn/

Chat with our AI-based CATLINK Support

🛠️ Common CATLINK Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poorly written directions for registration and Wi-Fi connection

Fix: To navigate the registration and Wi-Fi connection process, start by ensuring your device is fully charged and that you have a stable interne... ⇲

Invalid login credentials after account creation

Fix: Double-check the email and password you used during registration. Ensure that there are no typos and that the Caps Lock key is not on. If yo... ⇲

Network issue

Device connection failed

Fix: Ensure that your device is within range of your Wi-Fi network and that the network is functioning properly. Restart your router and the CATL... ⇲

Wi-Fi connection issues after cleaning

Fix: After cleaning, ensure that the device is powered on and that the Wi-Fi settings have not been altered. Reconnect to your Wi-Fi network thro... ⇲

Consistent failure to connect to Wi-Fi

Fix: Check your Wi-Fi network settings to ensure that the network is operational and that the password is correct. Restart your router and the CA... ⇲

CATLINK disconnects frequently

Fix: Check your internet connection to ensure it is stable. If you are using Wi-Fi, consider moving closer to the router or using a wired connect... ⇲

Setup issue

Difficult setup process

Fix: Break down the setup process into smaller steps. Start by ensuring you have all necessary components ready, such as the CATLINK device, your... ⇲

Unclear instruction manual for pairing

Fix: Refer to the app for pairing instructions, as it may provide step-by-step guidance. If the manual is unclear, try searching online for user-... ⇲

Nonsensical setup process for Wi-Fi

Fix: Follow a structured approach: 1. Ensure your device is powered on. 2. Open the app and navigate to 'Settings'. 3. Select 'Wi-Fi' and choose... ⇲

Bugs issue

Limited functionality of chips

Fix: Check if there are any firmware updates available for your CATLINK device. Sometimes, manufacturers release updates that enhance functionali... ⇲

Inconsistent emptying of the litter box

Fix: Ensure that the litter box is placed on a flat, stable surface. If the device is on an uneven surface, it may not function properly. Additio... ⇲

Time zone discrepancies in logging

Fix: Check the time zone settings in the app. Go to 'Settings' and look for a 'Time Zone' option. Ensure it is set to your current location. If t... ⇲

Unable to bind phone number due to bugs

Fix: Double-check that you are entering the phone number in the correct format, including the country code. If the app allows, try binding the nu... ⇲

Inaccurate weight detection

Fix: Ensure that the litter box is placed on a flat, stable surface and that the litter is filled to the recommended level. If the weight detecti... ⇲

UI issue

Tiny font for time in messages

Fix: Check if the app has a font size adjustment option in the settings. If available, increase the font size for better readability. If not, con... ⇲

New app layout lacks distinction between cats

Fix: Explore the app settings to see if there are options to customize profiles for each cat. This may include adding names, photos, or color cod... ⇲

Privacy issue

Privacy policy concerns

Fix: Review the privacy policy within the app to understand what data is collected and how it is used. If you have specific concerns, consider ad... ⇲

Security issue

SMS verification pin expires instantly

Fix: Ensure that your phone number is entered correctly and that you have a stable network connection to receive the SMS. If you do not receive t... ⇲

Registration issue

No registration option in the app

Fix: Ensure that you have the latest version of the app installed. If not, update it through the App Store. After updating, check the main screen... ⇲

Support issue

Lack of customer support response

Fix: Check the app for any FAQs or troubleshooting sections that may address your issue. Many apps have built-in help resources that can provide... ⇲

Account issue

CATLINK fails to recognize account after phone number change

Fix: Log out of the app and log back in using your email and new phone number. Ensure that you have verified the new phone number if required by... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

78.0%

Bad experience

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Neutral

1.0%

~ from our NLP analysis of 100 combined software ratings.

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Private Data CATLINK collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics