fix problems on SpotOn GPS Fence [iphone]

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—— Run into issues on SpotOn GPS Fence? Get help pending when official support gets back to you!

SpotOn GPS Fence
Info:
company: OnPoint Systems, LLC
: https://spotoncollar.freshdesk.com
: spotonfence.com
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Settings issue

Settings lost after charging

Fix: Before charging, ensure that all settings are saved and synced with the app. After charging, check if the collar is still connected to the a... ⇲
 
Glitches issue

SpotOn GPS Fence glitches when switching users

Fix: Log out of the app completely before switching users. To do this, go to the app settings and select 'Log Out.' After logging out, log back i... ⇲
 
Bugs issue

Fences disappear without reason

Fix: Check if the app is updated to the latest version. Go to the App Store, search for SpotOn GPS Fence, and see if an update is available. If s... ⇲

Requires frequent reboots

Fix: Perform a soft reset of the collar regularly. This can be done by turning the collar off and then back on again. This may help clear tempora... ⇲
 
Network issue

Inconsistent satellite connection

Fix: Ensure that the collar is in an open area with a clear view of the sky. Obstructions like buildings or trees can interfere with satellite si... ⇲

Limited functionality in low cell service areas

Fix: Use the collar in areas with better cell service whenever possible. If you know you will be in a low service area, plan ahead and ensure tha... ⇲
 
Updates issue

Updates cause loss of previous functionality

Fix: Before updating, take note of the current functionality and settings. After the update, if you notice any loss of functionality, try reinsta... ⇲
 
Battery issue

Charging required nightly

Fix: Consider purchasing an additional battery or a power bank to extend the collar's usage time. This way, you can charge the collar during the... ⇲
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 what users are saying
Good experience
98.2%

Neutral
1.2%

Bad experience
0.5%

~ from our NLP analysis of 4,585 combined software ratings.

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 Private Data SpotOn GPS Fence collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics