fix problems on WoofTrax [iphone]

​

—— Run into issues on WoofTrax? Get help pending when official support gets back to you!

WoofTrax: Dog walk for charity
Info:
company: WoofTrax, Inc
: http://www.wooftrax.com
: www.wooftrax.com
Chat with our AI-based WoofTrax Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

WoofTrax stops recording walks

Fix: 1. Make sure that the app is allowed to run in the background. Go to Settings > WoofTrax and enable 'Background App Refresh'. 2. Check if y... ⇲

WoofTrax auto-ends walks

Fix: 1. Ensure that your phone's battery is sufficiently charged, as low battery can cause apps to close unexpectedly. 2. Check if the app is al... ⇲

WoofTrax pauses unexpectedly

Fix: 1. Ensure that your phone is not in Low Power Mode, which can affect app performance. Go to Settings > Battery and disable Low Power Mode if... ⇲
 
Settings issue

Difficulty in resetting for charity points

Fix: 1. Look for a 'Reset' or 'Clear Data' option in the app settings. This is often found under a 'Profile' or 'Settings' menu. 2. If no option... ⇲

No way to track total donations raised

Fix: 1. Check the app's main menu or profile section for any statistics or summary of your donations. 2. If no tracking feature is available, co... ⇲

No clear communication on charity participation requirements

Fix: 1. Check the app's main menu or settings for any information regarding charity participation requirements. 2. Look for a 'Help' or 'FAQ' se... ⇲
 
UI issue

Lack of clear indication of charitable donations

Fix: 1. Check the app's main menu or settings for a 'Donations' or 'Charity' section that may provide details on your contributions. 2. Review a... ⇲

Confusing user interface

Fix: 1. Take some time to explore the app's menus and features to familiarize yourself with its layout. 2. Look for a tutorial or guide within t... ⇲
 
Ads issue

Ads are intrusive

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. This option is often found in the app's settings... ⇲
 
Support issue

No support contact within the app

Fix: 1. Look for a 'Help' or 'FAQ' section in the app that may provide answers to common questions. 2. Check the app's official website for cont... ⇲
 
Updates issue

Inconsistent performance after updates

Fix: 1. Clear the app's cache by uninstalling and reinstalling it, which can help resolve performance issues. 2. Restart your iPhone to refresh... ⇲
 
Installation issue

Issues with app installation and updates

Fix: 1. Ensure you have a stable internet connection when downloading or updating the app. 2. Check your device's storage space to ensure there... ⇲
 
Gameplay issue

Lack of engagement challenges

Fix: 1. Explore the app for any available challenges or events that you can participate in. 2. Consider setting personal goals for your walks to... ⇲
 
Network issue

GPS tracking issues

Fix: 1. Ensure that location services are enabled for WoofTrax. Go to Settings > Privacy > Location Services, find WoofTrax, and set it to 'While... ⇲
 
Account issue

Difficulty in deleting accounts

Fix: 1. Look for an account settings or privacy section within the app that may provide an option to delete your account. 2. If no option is ava... ⇲
 
Background issue

WoofTrax does not function well in background

Fix: 1. Ensure that Background App Refresh is enabled for WoofTrax. Go to Settings > WoofTrax and enable 'Background App Refresh'. 2. Check your... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
58.1%

Bad experience
31.7%

Neutral
10.2%

~ from our NLP analysis of 580 combined software ratings.

 Switch to these Alternatives:
Sniffspot - Private Dog Parks
DogLog - Track your dog’s life
ByteTag
myPurina – Pet Rewards & Care
Ollie - Human Grade Dog Food
Pupford: Puppy Training
PawBoost - Lost and Found Pets
Pet Health Network
PetExec Mobile
Camp Bow Wow

 Private Data WoofTrax collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers