fix problems on MOZA Master [iphone]

—— Run into issues on MOZA Master? Get help pending when official support gets back to you!

MOZA Master

Info:

company: 深圳市固胜智能科技有限公司

: https://www.gudsen.com/moza-air-2

: www.gudsen.com

Chat with our AI-based MOZA Master Support

🛠️ Common MOZA Master Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MOZA Master often freezes after updates

Fix: 1. Restart the app: Close the MOZA Master app completely by swiping it away from the app switcher. Reopen the app to see if the freezing iss... ⇲

MOZA Master displays a white screen

Fix: 1. Force close the app: Swipe up from the bottom of the screen and swipe the MOZA Master app off the screen to close it. Reopen the app to s... ⇲

Updates issue

firmware updates are minimal and buggy

Fix: 1. Check for updates manually: Go to the MOZA Master app settings and look for any available firmware updates. If available, follow the prom... ⇲

MOZA Master repeatedly asks for updates

Fix: 1. Disable auto-update notifications: Go to the app settings and look for an option to disable update notifications if available. 2. Check f... ⇲

gimbal update not possible through app

Fix: 1. Check for firmware updates: Go to the gimbal settings in the app and check for any available firmware updates. If not available, check th... ⇲

ifocus update issues

Fix: 1. Check connections: Ensure that the iFocus is properly connected to the gimbal and that all cables are secure. 2. Update the app: Make sur... ⇲

no firmware update option in app

Fix: 1. Check for updates: Ensure that you are using the latest version of the MOZA Master app, as firmware update options may be added in update... ⇲

Bugs issue

fixed point track recording malfunctions

Fix: 1. Recalibrate the gimbal: Ensure that the gimbal is properly calibrated before using the fixed point track recording feature. Follow the ca... ⇲

Camera issue

panoramic mode not functioning

Fix: 1. Ensure proper setup: Make sure the gimbal is set up correctly for panoramic mode. Check the user manual for specific instructions on how... ⇲

UI issue

controls are not usable

Fix: 1. Check battery levels: Ensure that the gimbal's battery is fully charged, as low battery levels can affect control responsiveness. 2. Reco... ⇲

motor switch button does not function

Fix: 1. Check battery: Ensure that the gimbal's battery is charged, as low power can affect button functionality. 2. Recalibrate the gimbal: Perf... ⇲

Settings issue

cannot save motion presets

Fix: 1. Check app permissions: Ensure that the MOZA Master app has the necessary permissions to save data. Go to Settings > Privacy > Photos and... ⇲

Network issue

frequent disconnections

Fix: 1. Check Bluetooth settings: Ensure that Bluetooth is enabled on your iPhone and that the gimbal is within range. Try turning Bluetooth off... ⇲

MOZA Master fails to connect to gimbal

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth on your iPhone and make sure Bluetooth is turned on. 2. Restart the app: Close th... ⇲

Permissions issue

location access required to connect

Fix: 1. Enable location services: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the MOZA Master... ⇲

Crashes issue

MOZA Master crashes frequently

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > MOZA Master and tap 'Offload App' to clear the cache. Reinstall if necessary... ⇲

Features issue

no continuous motion time-lapse feature

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as new features may be added in updates. 2. Use manual settin... ⇲

no Bézier curve paths

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as new features may be added in updates. 2. Use manual adjustmen... ⇲

no programmable button options

Fix: 1. Check app settings: Look through the app settings to see if there are any options to customize button functions. 2. Update the app: Ensur... ⇲