—— Run into issues on Louisville Public Media? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can do this by trying to load a different app... ⇲
Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲
Fix: 1. Check for app updates: Regular updates can fix bugs that cause the app to crash. Open the App Store, tap on your profile icon, and check... ⇲
Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes. Hold the power button and slide to power off, then turn it back on.... ⇲
Fix: 1. Check app settings: Look for any settings related to promotions or ads within the app. Adjust these settings if available to reduce the f... ⇲
Fix: 1. Mute during commercials: If the app allows, mute the audio during commercial breaks to minimize disruption. OR 2. Use a different stre... ⇲
Fix: 1. Use the search function: If the app has a search feature, use it to find specific NPR programs or segments directly instead of navigating... ⇲
Fix: 1. Adjust location settings: Go to Settings > Privacy > Location Services. Find the Louisville Public Media app and set it to 'While Using t... ⇲
Fix: 1. Use system-wide dark mode: If your iPhone is set to dark mode, some apps may automatically adjust. Go to Settings > Display & Brightness... ⇲
Fix: 1. Restart the app: Close the app completely and reopen it to see if the play controls become responsive again. OR 2. Check for updates:... ⇲
Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can cause playback issues. Switch to a differen... ⇲
Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Louisville Public Media and select 'Offload App' to clear the cache, then re... ⇲
Fix: 1. Adjust auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app to prevent it from... ⇲
Fix: 1. Manually note your place: If the app does not save your place, consider using a note-taking app to jot down the timestamp where you left... ⇲
Fix: 1. Use the seek bar: If available, try tapping on the seek bar at the bottom of the player to jump back to a specific point instead of dragg... ⇲
Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for tutorials or h... ⇲
Fix: 1. Clear app cache: Offload the app to clear the cache and reinstall it to fix glitches. Go to Settings > General > iPhone Storage > Louisvi... ⇲