fix problems on PG&E Report It [iphone]

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—— Run into issues on PG&E Report It? Get help pending when official support gets back to you!

PG&E Report It
Info:
company: Pacific Gas & Electric Company
: https://www.pge.com/en_US/safety/electrical-safety/report-a-safety-concern.page
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Network issue

PG&E Report It frequently fails to connect to server

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the connection improves. Restart your... ⇲
 
Payments issue

Cannot pay bills through the app

Fix: If bill payment is not available in the app, visit the PG&E website directly through your browser to make payments. Ensure you have your acc... ⇲
 
Freezing issue

PG&E Report It gets stuck during report submission

Fix: Before submitting a report, ensure that all required fields are filled out correctly. Try submitting a simpler report to see if the issue pe... ⇲

PG&E Report It hangs on the map

Fix: If the app hangs when accessing the map, try restarting your device to clear any temporary glitches. Then, reopen the app and try again. O... ⇲
 
UI issue

Unable to scroll to acknowledge concerns

Fix: Try rotating your device to landscape mode to see if that allows you to scroll. If that doesn't work, restart the app and try again. OR I... ⇲

Cannot enter information

Fix: If you are unable to enter information, check if the app is up to date. Update it through the App Store if necessary. OR Try restarting t... ⇲
 
Uploads issue

Upload errors when submitting reports

Fix: Ensure that the files you are trying to upload meet the app's requirements (e.g., file size, format). Try reducing the file size or changing... ⇲

Cannot submit photos from phone

Fix: Ensure that the app has permission to access your photos. Go to your iPhone settings, find the app, and check the permissions for photos.... ⇲
 
Customization issue

Map is unnecessary and unhelpful

Fix: If the map feature is not useful, focus on providing detailed descriptions in your reports instead of relying on the map. This can help conv... ⇲
 
Registration issue

Email address not recognized during registration

Fix: Double-check that you are entering your email address correctly, including any special characters or domains. Try using a different email ad... ⇲

Waiting list to report hazards

Fix: While on the waiting list, prepare your report details in advance so you can submit them as soon as you gain access. Keep an eye on your ema... ⇲
 
Bugs issue

PG&E Report It does not track gas usage

Fix: If tracking gas usage is important, consider using the PG&E website or your account dashboard for more detailed usage statistics until the a... ⇲

Daily limit lookup error prevents reporting

Fix: If you encounter a daily limit error, try waiting until the next day to submit your report. Keep a record of your reports to avoid hitting t... ⇲
 
Permissions issue

Access requires invitation

Fix: If access is invitation-only, check with your local PG&E office or community resources to see if there are any upcoming opportunities to gai... ⇲
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 what users are saying
Bad experience
51.2%

Good experience
41.5%

Neutral
7.3%

~ from our NLP analysis of 41 combined software ratings.

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 Private Data PG&E Report It collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics