fix problems on PureVPN [iphone]

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—— Run into issues on PureVPN? Get help pending when official support gets back to you!

PureVPN: Fast and Secure VPN
Info:
company: PureVPN
: https://support.purevpn.com
: www.purevpn.com
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Network issue

Frequent disconnections

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. In the PureVPN app, go to Se... ⇲

PureVPN does not stay connected

Fix: 1. Enable the 'Always On' feature in the app settings if available. 2. Check your iPhone's battery settings to ensure that the app is not be... ⇲

Limited server options

Fix: 1. Check the PureVPN app for any updates that may add new server locations. 2. If you need a specific location, consider using a different V... ⇲

Inability to connect in certain regions

Fix: 1. Try connecting to a different server in a nearby country that may have better access. 2. Use the 'Stealth VPN' feature if available, whic... ⇲

Unstable connection on iOS devices

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Try resetting your network s... ⇲
 
Account issue

Requires Apple ID for access

Fix: 1. If you are uncomfortable using your Apple ID, consider creating a new Apple ID specifically for this purpose. 2. Go to Settings > [Your N... ⇲

Difficulties with account management

Fix: 1. Log into your account on the PureVPN website to manage your subscription and settings directly. 2. Use the app's built-in account managem... ⇲
 
Payments issue

Refund policy not honored

Fix: 1. Review the terms of service and refund policy on the PureVPN website to understand the conditions. 2. Document your purchase details, inc... ⇲

Auto-renewal without consent

Fix: 1. Go to your iPhone Settings > [Your Name] > Subscriptions and locate PureVPN. 2. Disable auto-renewal if it is enabled. 3. Confirm the cha... ⇲
 
Settings issue

Complex configuration needed

Fix: 1. Use the default settings provided by the PureVPN app, as they are optimized for most users. 2. If you need to configure settings, refer t... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Regularly update the PureVPN app to ensure you have the latest performance improvements. 2. Test different servers to find one that consi... ⇲
 
Support issue

Poor customer support response

Fix: 1. Check the PureVPN website for a comprehensive FAQ section that may address your issue. 2. Use the live chat feature on their website for... ⇲
 
Loading issue

Frequent buffering during streaming

Fix: 1. Connect to a server that is optimized for streaming, if available in the app. 2. Lower the video quality in the streaming app settings to... ⇲
 
Privacy issue

Lack of transparency in logging policies

Fix: 1. Review the PureVPN privacy policy on their website to understand their logging practices. 2. If you have concerns, consider using a diffe... ⇲
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 what users are saying
Good experience
83.6%

Bad experience
12.9%

Neutral
3.5%

~ from our NLP analysis of 6,734 combined software ratings.

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 Private Data PureVPN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1 Month PureVPN Subscription: $12.95 PureVPN, The World's Fastest VPN Service
  2. 12 Months PureVPN Subcription: $47.95 PureVPN, The World's Fastest VPN Service
  3. PureVPN Packages: $11.95 PureVPN packages to be purchased by user for connecting VPN on their iPhone, iPad and iPod
  4. PureMAX 1 Year Subscription: $89.99 Complete online security solution: PureMAX
  5. PureMAX Monthly Subscription: $19.99 Complete online security solution: PureMAX
  6. PurePlus Monthly Subscription: $15.99 Add 3 layers of security with PurePlus
  7. 1 Month PureVPN Subscription: $8.39 PureVPN, The World's Fastest VPN Service
  8. 1 Month PureVPN Subscription: $12.95 PureVPN, The World's Fastest VPN Service
  9. PurePlus Yearly Subscription: $69.99 Add 3 layers of security with PurePlus
  10. 1 Month PureVPN Subscription: $11.99 PureVPN, The World's Fastest VPN Service