fix problems on Nexo [iphone]

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—— Run into issues on Nexo? Get help pending when official support gets back to you!

Nexo: Crypto Wealth Platform
Info:
company: Nexo Capital Inc.
: https://support.nexo.com
: nexo.com
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Payments issue

Lack of transaction records for staking interest

Fix: Check the app settings to see if there is an option to enable transaction history for staking. Sometimes, this feature can be toggled on or... ⇲

Confusing deposit process with bank details

Fix: Follow the step-by-step deposit guide provided in the Nexo app or website. Make sure to carefully enter all bank details as instructed to av... ⇲

Delayed crypto transfers

Fix: Check the status of the blockchain for the specific cryptocurrency you are transferring. Delays can occur due to network congestion, and you... ⇲

Inability to withdraw crypto for certain users

Fix: Verify that your account is fully verified and that you have completed all necessary KYC (Know Your Customer) requirements. Incomplete verif... ⇲

No ACH deposit option, only wire transfers

Fix: If ACH deposits are not available, consider using a third-party service that allows you to convert ACH transfers to wire transfers, if feasi... ⇲

Errors when moving money between wallets

Fix: Double-check the wallet addresses you are using to ensure they are correct. Errors in wallet addresses can lead to failed transactions. OR... ⇲
 
Bugs issue

Rounding errors in amounts

Fix: When entering amounts for transactions, double-check the figures to ensure they are accurate. If you notice rounding errors, try adjusting t... ⇲
 
Support issue

Slow customer support response times

Fix: Utilize the Nexo help center or FAQ section for common issues. Many questions can be resolved by reviewing the available resources without n... ⇲

Copy-paste responses from customer service

Fix: When contacting customer service, provide detailed information about your issue to help them understand your situation better. This may lead... ⇲
 
Account issue

Issues generating wallets for certain coins

Fix: Ensure that the coins you are trying to generate wallets for are supported by Nexo. Check the list of supported cryptocurrencies on their we... ⇲

Limited information on loan requirements

Fix: Check the Nexo website or app for any available documentation or guides on loan requirements. They may have resources that outline the neces... ⇲

Unreliable deposit address generation

Fix: Always generate a new deposit address for each transaction to ensure security and reliability. This can help avoid issues with previously us... ⇲
 
Permissions issue

Automatic collateralization without user consent

Fix: Review your account settings to see if there is an option to disable automatic collateralization. Some platforms allow users to manage their... ⇲

Liquidation of assets without prior notice

Fix: Regularly monitor your account and set up alerts for significant changes in your collateral or loan status. This can help you stay informed... ⇲
 
Compatibility issue

Inaccessibility of certain features for US users

Fix: Check if there are any updates or changes to the app that may have added new features for US users. Keeping the app updated can help access... ⇲
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 what users are saying
Good experience
72.2%

Bad experience
23.3%

Neutral
4.5%

~ from our NLP analysis of 1,353 combined software ratings.

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 Private Data Nexo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics