fix problems on Lucy & Yak [iphone]

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—— Run into issues on Lucy & Yak? Get help pending when official support gets back to you!

Lucy & Yak
Info:
company: Lucy & Yak
: https://lucyandyak.com/pages/contact-us
: lucyandyak.com
Chat with our AI-based Lucy & Yak Support
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Loading issue

Lucy & Yak gets stuck on loading screen

Fix: 1. Restart the App: Close the app completely and reopen it. This can often resolve temporary loading issues. 2. Check for Updates: Go to th... ⇲
 
Links issue

Tracking links do not open in-app

Fix: 1. Open Links in Browser: If the tracking links do not open in-app, try copying the link and pasting it into your mobile browser (Safari or... ⇲
 
UI issue

Size charts missing hip measurement

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as updates may include additional size chart information. 2. Use... ⇲

Inability to scroll right in size charts

Fix: 1. Use Two Fingers to Scroll: Try using two fingers to scroll horizontally on the size chart. This gesture can sometimes allow you to naviga... ⇲

Inconsistent sizing across different products

Fix: 1. Refer to Size Charts: Always check the size chart for each product before purchasing, as sizing can vary by item. This will help you make... ⇲
 
Notifications issue

No notifications for restocked items

Fix: 1. Enable Notifications: Go to your iPhone settings, find the Lucy & Yak app, and ensure that notifications are enabled. This will allow the... ⇲
 
Search issue

Cannot filter by in-stock items

Fix: 1. Use the Search Function: If filtering options are limited, use the search bar to look for specific items you know are in stock. This can... ⇲

Limited filtering options for product types

Fix: 1. Use Search Bar: If filtering options are limited, utilize the search bar to find specific product types or categories you are interested... ⇲
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 what users are saying
Good experience
97.2%

Neutral
2.3%

Bad experience
0.5%

~ from our NLP analysis of 429 combined software ratings.

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 Private Data Lucy & Yak collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics