fix problems on MassDOT BusPlus [iphone]

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—— Run into issues on MassDOT BusPlus? Get help pending when official support gets back to you!

MassDOT BusPlus
Info:
company: Bytemark, Inc.
: https://www.bytemark.co/support
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Bugs issue

Tickets disappear without tracking

Fix: 1. Check your purchase history: Navigate to the 'Tickets' section in the app and look for a 'History' or 'Past Purchases' option to see if t... ⇲

Inconsistent ticket visibility after first day of use

Fix: 1. Log out and log back in: This can refresh your session and may help in displaying your tickets consistently. OR 2. Monitor ticket stat... ⇲
 
Login issue

Difficulties logging in with Google account

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct email and password associated with your Google account. If you... ⇲

Error messages when trying to log in or create an account

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲

No active tickets displayed after logging back in

Fix: 1. Refresh the app: Close and reopen the app to refresh the data. This can sometimes restore visibility to your active tickets. OR 2. Che... ⇲
 
Glitches issue

Glitches in trip planner

Fix: 1. Update the app: Ensure you have the latest version of the app installed. Go to the App Store, search for MassDOT BusPlus, and tap 'Update... ⇲
 
Search issue

Autocomplete for location searching is broken

Fix: 1. Check location services: Go to Settings > Privacy > Location Services and ensure that MassDOT BusPlus has permission to access your locat... ⇲
 
Payments issue

Apple Pay support is lacking

Fix: 1. Check Apple Pay settings: Go to Settings > Wallet & Apple Pay and ensure that your cards are set up correctly and that Apple Pay is enabl... ⇲
 
Crashes issue

MassDOT BusPlus crashes occasionally

Fix: 1. Update the app: Make sure you are using the latest version of the app, as updates often fix bugs that cause crashes. OR 2. Free up sto... ⇲
 
UI issue

Confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲
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 what users are saying
Good experience
83.2%

Bad experience
12.0%

Neutral
4.8%

~ from our NLP analysis of 250 combined software ratings.

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 Private Data MassDOT BusPlus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Other Data