fix problems on Helicon Remote [iphone]

—— Run into issues on Helicon Remote? Get help pending when official support gets back to you!

Helicon Remote

Info:

company: Helicon Soft s.r.o.

: http://www.heliconsoft.com/contact-us/

: www.heliconsoft.com

Chat with our AI-based Helicon Remote Support

🛠️ Common Helicon Remote Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not connect to certain camera models

Fix: Check the compatibility list on the Helicon Remote website to ensure your camera model is supported. If it is not listed, consider using a d... ⇲

Helicon Remote is slow during shooting

Fix: Close any background applications on your iPhone to free up resources. This can help improve the performance of Helicon Remote during shooti... ⇲

Settings issue

Requires pro version for advanced settings

Fix: Explore the free version of the app to see if the basic features meet your needs. If you find the app useful, consider purchasing the pro ve... ⇲

Features issue

No light meter available

Fix: Use a separate light meter app available on the App Store to measure light levels before shooting. This can help you adjust your settings ac... ⇲

Network issue

Difficult to establish Wi-Fi connection

Fix: Ensure that both your iPhone and camera are connected to the same Wi-Fi network. Check your camera's Wi-Fi settings to confirm this. OR R... ⇲

Connection drops frequently

Fix: Ensure that there are no physical obstructions between your iPhone and the camera that could interfere with the Wi-Fi signal. OR Try movi... ⇲

Crashes issue

Helicon Remote crashes frequently

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stability. OR D... ⇲

Screen issue

Blank screen after update

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can sometimes resolve display issues after an update. OR... ⇲

UI issue

Unresponsive menu button on certain devices

Fix: Try restarting the app to see if the menu button becomes responsive again. If not, restart your iPhone as well. OR Check for any iOS upda... ⇲

Compatibility issue

Incompatible with some iOS versions

Fix: Check the app's requirements in the App Store to see which iOS versions are supported. If your iOS version is not supported, consider updati... ⇲

Bricked camera after connection attempt

Fix: Perform a hard reset on your camera according to the manufacturer's instructions. This can often restore functionality after a failed connec... ⇲

Limited support for Wi-Fi on certain brands

Fix: Refer to the camera's manual to understand its Wi-Fi capabilities and limitations. This can help you adjust your expectations and usage acco... ⇲

Helicon Remote fails to recognize supported cameras

Fix: Ensure that your camera is turned on and in the correct mode for remote operation. Refer to the camera's manual for specific settings. OR... ⇲

Unusable on specific device models

Fix: Check the app's compatibility with your specific device model on the App Store. If it is not compatible, consider using a different device t... ⇲