fix problems on NeoCharge [iphone]

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—— Run into issues on NeoCharge? Get help pending when official support gets back to you!

NeoCharge
Info:
company: NeoCharge Corporation
: https://neocharge-connect.gorgias.help/
: getneocharge.com
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Network issue

Frequent connection loss

Fix: Ensure that your phone's Bluetooth is turned on and that you are within a reasonable range of the EV charger. If the connection is still dro... ⇲
 
Settings issue

Onerous reset process

Fix: Document the reset process step-by-step so you can follow it more easily in the future. If the process involves multiple steps, consider cre... ⇲

Inability to turn plugs on/off via app

Fix: Check the app settings to see if there is an option to enable remote control of plugs. If this feature is not available, it may be a limitat... ⇲
 
Bugs issue

Buggy Bluetooth connection

Fix: Try clearing the app's cache and data. Go to your phone's settings, find the NeoCharge app, and select 'Clear Cache' and 'Clear Data'. This... ⇲

Error messages when saving location

Fix: Check if the app has permission to access your location. Go to your phone's settings, find the NeoCharge app, and ensure location permission... ⇲
 
Updates issue

Delayed status updates

Fix: Check your internet connection to ensure it is stable. A weak connection can cause delays in status updates. If you are on Wi-Fi, try switch... ⇲

Device bricked after update

Fix: Try performing a hard reset on the device. This usually involves holding down the power button and volume buttons simultaneously until the d... ⇲
 
Syncing issue

Missing charging session data

Fix: Ensure that the app has the necessary permissions to access your device's storage. Go to your phone's settings, find the NeoCharge app, and... ⇲

NeoCharge forgets splitter connection

Fix: Ensure that the splitter is properly connected and powered on before launching the app. Sometimes, a poor connection can cause the app to fo... ⇲
 
Notifications issue

No live status indication

Fix: Check if there are any settings within the app that allow you to enable live status updates. Sometimes these features are turned off by defa... ⇲
 
Performance issue

Unreliable app performance

Fix: Ensure that your phone has enough storage space and that other apps are not consuming too much memory. Close any unnecessary apps running in... ⇲
 
Support issue

Support response issues

Fix: Check the app for any FAQ or help section that may provide answers to common issues. This can often resolve problems without needing to cont... ⇲
 
Hardware issue

Overheating issues with splitter

Fix: Ensure that the splitter is placed in a well-ventilated area and not covered by any objects that could trap heat. Avoid using the splitter i... ⇲
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 what users are saying
Good experience
57.8%

Bad experience
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Neutral
6.7%

~ from our NLP analysis of 45 combined software ratings.

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 Private Data NeoCharge collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics