fix problems on OYSHO [iphone]

—— Run into issues on OYSHO? Get help pending when official support gets back to you!

OYSHO: Online Fashion Store

Info:

company: Industria de Diseno Textil, S.A.

: https://www.oysho.com/gb/contact.html

: www.oysho.com

Chat with our AI-based OYSHO Support

🛠️ Common OYSHO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OYSHO is laggy

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > OYSHO. Tap on the app and select 'Offload App' to clear the... ⇲

Errors during purchasing process

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲

UI issue

Cannot remove items from cart

Fix: 1. Try refreshing the cart: Tap on the cart icon, then pull down to refresh the page. This may help update the cart and allow you to remove... ⇲

Out of stock status only appears at checkout

Fix: 1. Check item availability before adding to cart: Browse the items and check their availability status before proceeding to checkout to avoi... ⇲

Support issue

No customer service available

Fix: 1. Use in-app support features: Check if the app has a help or FAQ section that may provide answers to common questions. OR 2. Look for o... ⇲

Confusing return process

Fix: 1. Review return policy: Check the app or website for a clear outline of the return process and follow the steps provided. OR 2. Document... ⇲

Rude customer service

Fix: 1. Document your experience: Keep a record of your interactions to provide context if you need to escalate the issue later. OR 2. Use alt... ⇲

Payments issue

Difficulties using gift vouchers

Fix: 1. Ensure correct entry: Double-check that you are entering the gift voucher code correctly, including any special characters or spaces. O... ⇲

No Apple Pay support

Fix: 1. Use an alternative payment method: If Apple Pay is not supported, consider using a credit/debit card or PayPal if available. OR 2. Che... ⇲

Settings issue

Inability to change country settings

Fix: 1. Check app settings: Go to the app settings and look for an option to change your country or region. If not available, try reinstalling th... ⇲

Bugs issue

Shopping cart shows as empty

Fix: 1. Refresh the app: Close the app completely and reopen it to see if the cart updates correctly. OR 2. Log out and log back in: Sometimes... ⇲

Items received poorly packaged

Fix: 1. Provide feedback: Use the app's feedback feature to report the packaging issue for future improvements. OR 2. Reuse packaging: For fut... ⇲

Inconsistent information in required fields

Fix: 1. Double-check entries: Review all required fields for accuracy before submitting any forms to ensure consistency. OR 2. Clear app cache... ⇲

Loading issue

Delivery delays

Fix: 1. Track your order: Use the tracking feature in the app to monitor your order status and estimated delivery time. OR 2. Plan ahead: If p... ⇲

Account issue

Incorrect address provided

Fix: 1. Update your address: Go to your account settings in the app and ensure your shipping address is correct before placing an order. OR 2.... ⇲

Limited stock availability

Fix: 1. Set stock alerts: If the app has a feature to notify you when items are back in stock, use it to stay updated. OR 2. Check frequently:... ⇲

Customization issue

No option to save/print return labels

Fix: 1. Take a screenshot: If the return label is displayed on the app, take a screenshot and print it from your photos. OR 2. Use a PDF print... ⇲

Crashes issue

OYSHO crashes or freezes

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes and improve performance. OR 2. Update the app: Go to the App Store... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.0%

Bad experience

3.1%

Neutral

1.9%

~ from our NLP analysis of 6,777 combined software ratings.

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Private Data OYSHO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data