fix problems on Planoly [iphone]

​

—— Run into issues on Planoly? Get help pending when official support gets back to you!

Planoly: Social Media Planner
Info:
company: Planogram, Inc
: https://www.planoly.com/help
: www.planoly.com
Chat with our AI-based Planoly Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Unable to access metrics

Fix: 1. Refresh the app: Pull down on the metrics page to refresh the data. 2. Check your subscription level: Ensure that your current subscripti... ⇲

Limited functionality for multiple accounts

Fix: 1. Use the app's account switching feature: Go to the settings in Planoly and add multiple accounts. You can switch between them easily. 2.... ⇲

Planoly disconnects from subscriptions

Fix: 1. Reconnect your account: Go to the settings in Planoly and reconnect your Instagram account to restore the connection. 2. Check your subsc... ⇲
 
Slow issue

Slow photo upload times

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for uploads. 2. Reduce image size: Before upload... ⇲
 
Payments issue

High subscription cost

Fix: 1. Evaluate your needs: Review the features you use most and consider if a lower-tier plan meets your needs. 2. Look for discounts: Occasion... ⇲

Features that were once free are now paid

Fix: 1. Prioritize essential features: Identify which paid features are essential for your needs and consider upgrading only for those. 2. Use al... ⇲

No refund policy for unused months

Fix: 1. Review your subscription: Before subscribing, ensure you understand the terms and conditions regarding refunds. 2. Use the service active... ⇲
 
Uploads issue

Limited uploads on free version

Fix: 1. Prioritize your uploads: Focus on the most important posts to maximize the limited uploads available in the free version. 2. Schedule pos... ⇲
 
Support issue

Inconsistent customer support

Fix: 1. Use in-app help resources: Check the help section within the app for FAQs and troubleshooting tips. 2. Email support: If you need assista... ⇲
 
Notifications issue

Notifications for promotional content

Fix: 1. Adjust notification settings: Go to your iPhone settings, find Planoly, and customize the notification preferences to reduce promotional... ⇲
 
Settings issue

Issues with hashtag maximum limit

Fix: 1. Review Instagram's hashtag policy: Familiarize yourself with Instagram's current hashtag limits to ensure compliance. 2. Use a hashtag ge... ⇲

Inability to tag people

Fix: 1. Check Instagram settings: Ensure that your Instagram account settings allow tagging. 2. Update the app: Make sure you are using the lates... ⇲
 
Loading issue

Delayed auto-posts

Fix: 1. Check your scheduled times: Ensure that the scheduled times for auto-posts are set correctly in your time zone. 2. Monitor your internet... ⇲
 
Glitches issue

Duplicate posts

Fix: 1. Review your scheduled posts: Before scheduling, double-check to ensure you are not adding the same content multiple times. 2. Delete dupl... ⇲
 
Customization issue

Lack of saved captions or hashtags

Fix: 1. Use a notes app: Save your frequently used captions and hashtags in a notes app on your iPhone for easy access. 2. Create a document: Mai... ⇲

Inability to edit photos within the app

Fix: 1. Use external editing apps: Edit your photos using a photo editing app before uploading them to Planoly. 2. Check for updates: Ensure you... ⇲
 
Updates issue

Recent updates made app harder to use

Fix: 1. Explore the new features: Take time to familiarize yourself with the updated interface and features. 2. Check for tutorials: Look for onl... ⇲
 
Permissions issue

Limited guest editor abilities

Fix: 1. Review guest editor settings: Check the settings for guest editors in Planoly to ensure they have the necessary permissions. 2. Use share... ⇲
 
Compatibility issue

Poor integration with Instagram features

Fix: 1. Stay updated: Regularly check for updates in Planoly that may improve integration with Instagram features. 2. Use Instagram directly: For... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.4%

Bad experience
4.2%

Neutral
2.4%

~ from our NLP analysis of 26,816 combined software ratings.

 Switch to these Alternatives:
Plann: Preview for Instagram
PREVIEW: Planner for Instagram
Feeds: Post & Template Maker
My Feed・Grid Preview & Planner
Content Office: Planner for IG
Feed Preview for Insta・Planner
Layout for Instagram・Inpreview
Temply: Reels Templates Maker
PhotoSplit for Instagram
UNSCRIPTED Photography Poses

 Private Data Planoly collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. SOLO: $10.99 Perfect for personal use. - Auto-renewal plan - Manage 1 Instagram account - Max uploads: 150/month - Metrics: 1 month - Analytics: 1 month (web only) - Comment Inbox: 5 posts (web only)
  2. DUO: $22.99 Great for small teams - Auto-renewal plan - 2 Instagram accounts & 1 Team member - Max uploads: Unlimited - Metrics: 3 months - Analytics: 1 year (web only) - Comment Inbox: 20 posts (web only)
  3. Starter: $16.00 Auto-renew-1 Social set-1 user-60 uploads
  4. SOLO: $22.99 Perfect for personal use. - Auto-renewal plan - Manage 1 Instagram account - Max uploads: 150/month - Metrics: 1 month - Analytics: 1 month (web only) - Comment Inbox: 5 posts (web only)
  5. SOLO: $10.99 Perfect for personal use. - Auto-renewal plan - Manage 1 Instagram account - Max uploads: 150/month - Metrics: 1 month - Analytics: 1 month (web only) - Comment Inbox: 5 posts (web only)
  6. SOLO: $119.99 Perfect for personal use.- Manage 1 Instagram
  7. Growth: $28.00 Auto-renewal-1 Social set-3 users-max uploads
  8. SOLO: $22.99 Perfect for personal use. - Auto-renewal plan - Manage 1 Instagram account - Max uploads: 150/month - Metrics: 1 month - Analytics: 1 month (web only) - Comment Inbox: 5 posts (web only)
  9. Personal + Content Marketplace: $12.99 Auto Renewal - Personal + Content Marketplace
  10. DUO: $48.99 Great for small teams - Auto-renewal plan - 2 Instagram accounts & 1 Team member - Max uploads: Unlimited - Metrics: 3 months - Analytics: 1 year (web only) - Comment Inbox: 20 posts (web only)