fix problems on Skratch [iphone]

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—— Run into issues on Skratch? Get help pending when official support gets back to you!

Skratch - Where I've been
Info:
company: Zero Dawn Ltd
: http://www.skratch.world
: www.skratch.world
Chat with our AI-based Skratch Support
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UI issue

Smaller countries marked as territories instead of countries

Fix: 1. Review the app's settings to see if there are options for map detail levels or country recognition. Adjust these settings if available.... ⇲

Cities missing from the app

Fix: 1. Ensure that the app is updated to the latest version, as updates may include new data. 2. Use the search function to look for the city d... ⇲

Difficulty in selecting cities directly from the map

Fix: 1. Zoom in on the map to ensure you are selecting the correct area. Sometimes, smaller cities may be harder to tap on if zoomed out. 2. Try... ⇲

User flow is not smooth

Fix: 1. Close any other apps running in the background to free up memory and improve performance. 2. Restart your iPhone to clear temporary file... ⇲

Inconsistent labeling of regions and countries

Fix: 1. Check the app settings for any options related to map labeling or language settings. Adjust these settings to see if it resolves the inco... ⇲
 
Loading issue

Cities won't load properly after updates

Fix: 1. After an update, try clearing the app's cache if the option is available. This can help refresh the data. 2. Restart the app after an up... ⇲
 
Features issue

Limited social features for following other users

Fix: 1. Explore the app's settings to see if there are any options to enable or enhance social features. 2. Engage with the community through an... ⇲

Lack of tracking for national parks and World Heritage Sites

Fix: 1. Use the app's search function to see if any parks or sites are listed, even if not prominently featured. 2. Consider using alternative a... ⇲
 
Content issue

Need for more educational content about specific cities

Fix: 1. Explore any existing features within the app that provide information about cities, such as descriptions or links to external resources.... ⇲
 
Payments issue

Paid features limit access to certain functionalities

Fix: 1. Review the app's features to determine which functionalities are essential for your use. Focus on maximizing the free features available.... ⇲
 
Compatibility issue

Skratch design not optimized for larger screens

Fix: 1. Adjust the display settings on your iPhone to see if changing the text size or display settings improves usability. Go to Settings > Disp... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
7.2%

Neutral
3.6%

~ from our NLP analysis of 1,567 combined software ratings.

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been: track visited countries
Countries Been
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12Go Train Bus Ferry Flight

 Private Data Skratch collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Power Ups Bundle (Promo): $9.99 Save on cities, regions, attractions & themes
  2. Cities & Regions: $9.99 Mark specific cities & regions you've visited
  3. Power Ups Bundle: $11.99 Unlock cities, regions, attractions & themes
  4. Map Themes: $4.99 Customize your map with color sets & styles