fix problems on VIOFO [iphone]

—— Run into issues on VIOFO? Get help pending when official support gets back to you!

VIOFO

Info:

company: Shenzhen Viofo Technology Co., Ltd

: http://www.viofo.com

Chat with our AI-based VIOFO Support

🛠️ Common VIOFO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

VIOFO freezes while watching stream

Fix: 1. Close the VIOFO app completely by swiping it away from the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Reope... ⇲

Live view does not work without airplane mode

Fix: 1. Check your Wi-Fi settings to ensure that your iPhone is connected to the camera's Wi-Fi network. 2. If you are in an area with poor Wi-Fi... ⇲

Slow issue

Playback of videos is slow

Fix: 1. Ensure that your iPhone has sufficient storage space. Go to Settings > General > iPhone Storage. 2. If storage is low, delete unnecessary... ⇲

Camera issue

Requires frequent reconnection to camera

Fix: 1. Ensure that your camera's firmware is up to date. Check the VIOFO website for any updates. 2. Try resetting the camera's Wi-Fi settings a... ⇲

Updates issue

No GPS map display after update

Fix: 1. Check the app settings to ensure that GPS tracking is enabled. 2. Restart the app and check if the GPS map displays correctly. OR 1. I... ⇲

Video issue

Inconsistent video playback

Fix: 1. Ensure that your iPhone has enough storage space and close any background apps. 2. Try playing videos in lower resolution settings if ava... ⇲

Cannot save videos to phone's photo library

Fix: 1. Check the app permissions by going to Settings > Privacy > Photos and ensure that VIOFO has access to your photos. 2. If access is grante... ⇲

Cannot view videos without stopping recording

Fix: 1. Pause the recording before attempting to view videos. 2. Check the app settings to see if there is an option to allow viewing while recor... ⇲

No auto-stop recording feature when accessing video list

Fix: 1. Manually stop the recording before accessing the video list to prevent any issues. 2. Check the app settings to see if there is an option... ⇲

Crashes issue

VIOFO crashes during video playback

Fix: 1. Close the app completely and restart your iPhone. 2. Check for updates for the VIOFO app and install any available updates. OR 1. If t... ⇲

Support issue

Poor documentation for connecting camera

Fix: 1. Refer to the user manual that came with the camera for connection instructions. 2. Search online for video tutorials or forums that may p... ⇲

Storage issue

No cloud storage for videos

Fix: 1. Consider using third-party cloud storage services like Google Drive or Dropbox to manually upload videos from your phone. 2. Regularly ba... ⇲

Network issue

Intermittent connection issues

Fix: 1. Ensure that your iPhone is within range of the camera's Wi-Fi signal. 2. Restart both the camera and your iPhone to refresh the connectio... ⇲

Requires WiFi connection to function

Fix: 1. Ensure that you are connected to the camera's Wi-Fi network before using the app. 2. If you need to use the app without Wi-Fi, consider d... ⇲

Downloads issue

No option to clip videos for download

Fix: 1. Use a video editing app on your iPhone to trim videos after downloading them. 2. Explore third-party apps that may offer video clipping f... ⇲

Customization issue

Lack of advanced features

Fix: 1. Explore the app settings to see if there are any hidden features or settings that can be enabled. 2. Check for app updates that may intro... ⇲

Notifications issue

Notification sound for recording is annoying

Fix: 1. Check the app settings to see if there is an option to mute or change the notification sound. 2. If no option exists, consider using the... ⇲

UI issue

Interface is cluttered and not user-friendly

Fix: 1. Familiarize yourself with the app by exploring each section and feature. 2. Create a list of frequently used features for quick access.... ⇲

Compatibility issue

Limited compatibility with wireless CarPlay

Fix: 1. Check the compatibility list for your specific CarPlay system to ensure it supports the VIOFO app. 2. If compatibility is limited, consid... ⇲

Settings issue

Inability to adjust settings without connecting to camera

Fix: 1. Familiarize yourself with the camera settings that can be adjusted directly on the camera itself. 2. Make a note of preferred settings to... ⇲