fix problems on MBTA MTicket [iphone]

—— Run into issues on MBTA MTicket? Get help pending when official support gets back to you!

MBTA mTicket

Info:

company: MBTA

: http://www.mbta.com/mticket

: www.mbta.com

Chat with our AI-based MBTA mTicket Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes occasionally

Fix: 1. Update the App: Ensure that you have the latest version of the MBTA mTicket app. Go to the App Store, search for the app, and tap 'Update... »»

Slow performance on schedule page

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance imp... »»

UI issue

Inconsistent ticket display on home screen

Fix: 1. Refresh the App: Pull down on the home screen to refresh the ticket display. This can help sync your tickets. 2. Log Out and Log Back In... »»

Payments issue

Payment processing glitches

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. Go to your account settings in the app to verify. 2.... »»

Account issue

Issues with account login and password recovery

Fix: 1. Reset Password: Use the 'Forgot Password' feature on the login screen to reset your password. Follow the email instructions to create a n... »»

Stored tickets inaccessible after inactivity

Fix: 1. Refresh the App: Pull down on the home screen to refresh the ticket display. This may help in accessing stored tickets. 2. Log Out and L... »»

Expired tickets after three months

Fix: 1. Regularly Check Ticket Expiry: Keep track of your ticket expiry dates and plan to use them before they expire. 2. Set Reminders: Use you... »»

Updates issue

No real-time train updates

Fix: 1. Enable Notifications: Go to your iPhone Settings > Notifications > MBTA mTicket and ensure notifications are enabled for real-time update... »»

Compatibility issue

Apple Wallet support not available

Fix: 1. Use the App for Tickets: Until Apple Wallet support is added, continue using the app to store and access your tickets. 2. Provide Feedba... »»

Features issue

Limited functionality for senior fare cards

Fix: 1. Verify Eligibility: Ensure you meet the eligibility criteria for senior fare cards and that your account reflects this. 2. Use Alternati... »»

No digital Charlie card feature

Fix: 1. Use Physical Charlie Card: Until a digital version is available, continue using your physical Charlie card for travel. 2. Monitor App Up... »»

Notifications issue

Weekend pass purchase notifications unclear

Fix: 1. Review App Notifications: Check your app notification settings to ensure you receive all relevant updates regarding weekend passes. 2. S... »»

Screen issue

Screen lock activates too quickly during ticket inspection

Fix: 1. Adjust Auto-Lock Settings: Go to Settings > Display & Brightness > Auto-Lock and set it to a longer duration (e.g., 5 minutes) to prevent... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

54.6%

Good experience

36.0%

Neutral

9.4%

~ from our NLP analysis of 555 combined software ratings.

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Private Data MBTA mTicket collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Diagnostics