fix problems on Hang Seng Personal Banking [iphone]

​

—— Run into issues on Hang Seng Personal Banking? Get help pending when official support gets back to you!

Hang Seng Personal Banking
Info:
company: Hang Seng Bank Limited
: https://www.hangseng.com/en-hk/contact-us/email-us/
Chat with our AI-based Hang Seng Personal Banking Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

forced update page with no exit

Fix: 1. Restart the app: If you encounter a forced update page, try closing the app completely by swiping up from the bottom of the screen (or do... ⇲
 
UI issue

poor UI/UX design

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its layout and features. Take notes on where ke... ⇲

difficult navigation

Fix: 1. Create a navigation guide: Write down the steps to access frequently used features. This can serve as a quick reference to help you navig... ⇲

lack of return buttons on subpages

Fix: 1. Use the back gesture: On iPhones, you can often swipe from the left edge of the screen to go back to the previous page. Practice this ges... ⇲

no useful information displayed

Fix: 1. Check settings for information display: Go to the app settings and see if there are options to customize what information is displayed on... ⇲

confusing logic and unclear instructions

Fix: 1. Refer to the app's help section: Look for a help or FAQ section within the app that may clarify confusing features or processes. OR 2.... ⇲
 
Crashes issue

crashes immediately on opening

Fix: 1. Update the app: Ensure you have the latest version of the app installed. Go to the App Store, search for Hang Seng Personal Banking, and... ⇲
 
Loading issue

long loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to yo... ⇲
 
Compatibility issue

requires phone update for app update

Fix: 1. Update your iPhone: Go to Settings > General > Software Update and check if there’s an available update for your iPhone. Keeping your dev... ⇲

no Touch ID support

Fix: 1. Enable Face ID or passcode: If Touch ID is not supported, ensure you have Face ID or a passcode set up for security. Go to Settings > Fac... ⇲
 
Account issue

cannot access account outside HK

Fix: 1. Use a VPN: Consider using a VPN service to connect to a Hong Kong server, which may allow you to access your account while abroad. OR... ⇲
 
Slow issue

laggy and not fluid

Fix: 1. Restart the app: Close the app completely and reopen it to see if performance improves. OR 2. Free up device resources: Close other ap... ⇲
 
Login issue

authentication issues

Fix: 1. Reset your password: If you're having trouble logging in, try resetting your password through the app or website. Follow the prompts to c... ⇲

multiple passwords required

Fix: 1. Use a password manager: A password manager can help you store and manage multiple passwords securely, making it easier to access your acc... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
81.3%

Good experience
16.0%

Neutral
2.7%

~ from our NLP analysis of 75 combined software ratings.

 Switch to these Alternatives:
SC Mobile Hong Kong
PayMe by HSBC
HSBC HK Mobile Banking
BOCHK 中銀香港
Citibank HK
BEA Mobile 東亞手機銀行
Octopus 八達通
AlipayHK
Mox Bank
BoC Pay+

 Private Data Hang Seng Personal Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics