fix problems on Morningstar Investor [iphone]

​

—— Run into issues on Morningstar Investor? Get help pending when official support gets back to you!

Morningstar Investor
Info:
company: Morningstar, Inc.
: http://socialize.morningstar.com/feedback/feedbackform.asp
Chat with our AI-based Morningstar Investor Support
   Hello! How can I assist you?  

characters left:
 
Compatibility issue

Limited functionality compared to website

Fix: Familiarize yourself with the app's features by checking the help section or user guide within the app. This can help you maximize the avail... ⇲

Lack of basic features like 1-year chart

Fix: Check if the app has a feature update or a premium version that includes additional features. Sometimes, features are hidden in menus or req... ⇲

Diminished content in premium version

Fix: Review your subscription status to ensure it is active. Sometimes, payment issues can lead to a downgrade in service. OR Check for any up... ⇲
 
Bugs issue

Inconsistent portfolio tracking

Fix: Regularly refresh your portfolio view by pulling down on the screen to ensure you are seeing the most current data. This can help with synci... ⇲

Issues with adding/removing stocks from watchlist

Fix: Ensure you are following the correct steps to add or remove stocks. Typically, you can tap on the stock and look for an 'Add to Watchlist' o... ⇲

Missing stock reports and recommendations

Fix: Check if you have the correct subscription level for accessing reports. Some features may be limited to premium users. OR Look for altern... ⇲
 
UI issue

Difficult navigation and clunky interface

Fix: Take some time to explore the app's layout and familiarize yourself with its navigation. Look for tutorials or guides that may be available... ⇲

Excessive white space in display

Fix: Adjust your display settings on your iPhone. Go to Settings > Display & Brightness and experiment with different text sizes and display sett... ⇲

Difficult to read news articles on mobile

Fix: Try adjusting the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and increase the size for better read... ⇲
 
Updates issue

Frequent updates cause new login processes

Fix: Check if you can enable automatic updates for the app to ensure you always have the latest version without needing to log in repeatedly. Go... ⇲
 
Privacy issue

Privacy concerns with data sharing

Fix: Review the app's privacy settings. Go to Settings > Privacy on your iPhone and check what data the app is accessing. Adjust permissions as n... ⇲
 
Support issue

Customer support response is slow

Fix: Utilize the app's FAQ or help section for common issues, which may provide quicker solutions than waiting for customer support. OR Engage... ⇲
 
Syncing issue

Morningstar Investor does not reflect actual portfolio

Fix: Refresh your portfolio view by pulling down on the screen. If the issue persists, log out and log back in to sync your data. OR Check you... ⇲
 
Network issue

Inability to connect with certain brokerage accounts

Fix: Verify that your brokerage account is supported by the app. Check the app's website or help section for a list of compatible brokers. OR... ⇲
 
Crashes issue

Morningstar Investor crashes or fails to load

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it loads... ⇲
 
Customization issue

Limited customization options

Fix: Explore the app settings to see if there are any customization options available that you may not have noticed. OR Consider providing fee... ⇲
 
Login issue

Frequent errors when signing in

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct email and password. O... ⇲
 
Search issue

Inability to filter watchlist effectively

Fix: Look for any filtering options within the watchlist section of the app. Sometimes, these features are hidden in menus or settings. OR If... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
74.9%

Bad experience
20.5%

Neutral
4.6%

~ from our NLP analysis of 6,952 combined software ratings.

 Switch to these Alternatives:
Seeking Alpha: News & Analysis
Zacks Mobile App
Investor's Business Daily
Simply Wall St: Stock Analysis
TipRanks Stock Market Analysis
MarketWatch - News & Data
The Motley Fool
Barchart Stocks & Futures
Benzinga Financial News & Data
Stock Master: Investing Stocks

 Private Data Morningstar Investor collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 7 Days Free Then Monthly: $34.99 Monthly subscription for Premium Membership
  2. 7 Days Free Then Annually: $249.99 Annual subscription for Premium Membership