fix problems on Mi Altice [iphone]

—— Run into issues on Mi Altice? Get help pending when official support gets back to you!

Mi Altice - Rep Dom

Info:

company: Altice Dominicana S A

: https://www.altice.com.do/personal/soporte-y-ayuda

: altice.com.do

Chat with our AI-based Mi Altice Support

🛠️ Common Mi Altice Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mi Altice does not work after update

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲

Translation section needed

Fix: 1. Use a translation app: Download a translation app like Google Translate. You can copy text from the Mi Altice app and paste it into the t... ⇲

UI issue

Does not display minute or internet usage

Fix: 1. Check app permissions: Go to Settings > Privacy > Mobile Data and ensure that Mi Altice has permission to access your mobile data. This m... ⇲

Missing FIDEPUNTOS visibility

Fix: 1. Check app settings: Look for any settings within the app that may allow you to enable or view FIDEPUNTOS. Sometimes, features are hidden... ⇲

Numeric keyboard obstructs view

Fix: 1. Rotate your device: If you are using the app in portrait mode, try rotating your device to landscape mode to see if the keyboard obstruct... ⇲

No option to see internet package expiration date

Fix: 1. Check app settings: Look for a section in the app that details your internet package or account information. The expiration date may be l... ⇲

Updates issue

Mi Altice shows black screen after update

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to view all open apps. Swipe up on the Mi A... ⇲

Unable to log in with user credentials

Fix: 1. Reset your password: If you suspect your credentials may be incorrect, use the 'Forgot Password' option on the login screen to reset your... ⇲

Requires re-entering login details every time

Fix: 1. Enable 'Remember Me' option: Ensure that you select the 'Remember Me' option when logging in, if available. 2. Check app permissions: Go... ⇲

Payments issue

Double charge issue during payment

Fix: 1. Check your payment method: Ensure that your payment method is valid and has sufficient funds. Sometimes, double charges can occur due to... ⇲

Account issue

Cannot change password from app

Fix: 1. Use the website: If the app does not allow you to change your password, log into your account on the Mi Altice website where you may have... ⇲

Mi Altice does not save credentials

Fix: 1. Enable 'Remember Me' option: If available, ensure that you check the 'Remember Me' or 'Save Credentials' option when logging in. 2. Check... ⇲

Cannot delete registered cards

Fix: 1. Check app settings: Look for a section in the app where you can manage payment methods or registered cards. There may be an option to del... ⇲

Bugs issue

Information resets after app closure

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may fix issues with data retention. 2. Clear app cache:... ⇲

Features issue

Lacks functionality compared to competitors

Fix: 1. Explore all app features: Sometimes, features are not immediately obvious. Take time to explore all sections of the app to see if there a... ⇲