fix problems on OPENLANE Buyer [iphone]

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—— Run into issues on OPENLANE Buyer? Get help pending when official support gets back to you!

OPENLANE Buyer
Info:
company: BacklotCars, Inc
: https://backlotcars.com/terms
: openlane.com
Chat with our AI-based OPENLANE Buyer Support
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UI issue

OPENLANE Buyer resets to the top of listings after selecting a vehicle

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Try to navigate back to the listings usin... ⇲
 
Freezing issue

OPENLANE Buyer freezes on confirmation loading page after placing a bid

Fix: 1. Restart the app by closing it completely and reopening it. 2. Ensure your device has enough storage space. Go to Settings > General > iPh... ⇲
 
Bugs issue

Inspection reports often do not reflect actual vehicle issues

Fix: 1. Cross-reference inspection reports with other sources, such as third-party vehicle inspection services, to verify the information. 2. Kee... ⇲

Inconsistent inspection results

Fix: 1. Compare inspection results with other sources to identify discrepancies. 2. Keep a record of any inconsistencies for your own reference.... ⇲

Poor functionality with added features

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart the app to refresh its functionality. OR 3. If issues persist, consi... ⇲
 
Support issue

Arbitration process is ineffective and unhelpful

Fix: 1. Document all communications and outcomes related to the arbitration process for your records. 2. Research alternative dispute resolution... ⇲

Customer support is unhelpful

Fix: 1. Document your interactions with customer support for future reference. 2. Use the app's FAQ or help section to find answers to common que... ⇲
 
Messages issue

Delayed responses from sellers

Fix: 1. Be proactive by following up with sellers through the app's messaging feature. 2. Set reminders to check back with sellers if you haven't... ⇲
 
Registration issue

No titles provided even after 60 days

Fix: 1. Keep a detailed record of your transactions and communications regarding title requests. 2. If you have not received the title, consider... ⇲
 
Audio issue

Engine noise feature not functioning

Fix: 1. Ensure that your device's volume is turned up and not muted. 2. Restart the app to see if the feature becomes functional after a fresh st... ⇲
 
Filters issue

Mobile filters not consistent with website

Fix: 1. Check for app updates in the App Store and install any available updates. 2. Clear the app cache by going to Settings > General > iPhone... ⇲
 
Ads issue

False advertising of vehicle conditions

Fix: 1. Always verify vehicle conditions through multiple sources, including third-party inspections. 2. Document any discrepancies you find for... ⇲
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 what users are saying
Bad experience
48.5%

Good experience
47.0%

Neutral
4.5%

~ from our NLP analysis of 66 combined software ratings.

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 Private Data OPENLANE Buyer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics