fix problems on CNB [iphone]

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CNB Mobile Online Banking
Info:
company: Canandaigua National Bank and Trust
: http://www.cnbank.com/Your_Bank/Customer_Service/CNB_Customer_Support/
: cnbank.com
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Payments issue

Delayed deposit and withdrawal processing

Fix: Check the app for any notifications or alerts regarding processing times. Sometimes, banks have specific cut-off times for transactions. If... ⇲
 
Account issue

Inability to view past mobile deposits

Fix: Check if there is a 'History' or 'Transactions' section within the app where you can view past deposits. This may be located in the main men... ⇲

No direct deposit form available

Fix: Visit the bank's website to download a direct deposit form, as it may not be available within the app. Fill it out and submit it as instruct... ⇲

Pending transactions not displayed

Fix: Refresh the app by pulling down on the account overview screen to see if pending transactions appear after a refresh. OR If pending trans... ⇲
 
UI issue

Clunky user interface

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where features are located to improve your navigation expe... ⇲

Not user-friendly for older users

Fix: Encourage older users to use the 'Accessibility' features on their iPhone, such as 'Zoom' or 'VoiceOver', which can make navigation easier.... ⇲
 
Search issue

Difficult to find features

Fix: Use the search function within the app, if available, to quickly locate specific features or settings. This can save time and reduce frustra... ⇲
 
Syncing issue

Inconsistent balance updates

Fix: Refresh your account balance by pulling down on the screen in the account overview section. This can help update the balance to reflect rece... ⇲
 
Freezing issue

Frequent app freezing

Fix: Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the scre... ⇲
 
Installation issue

Complicated setup process

Fix: Follow the setup instructions carefully, and if available, watch any tutorial videos provided by the bank to guide you through the process s... ⇲
 
Settings issue

Limited functionality for managing payees

Fix: Check if there is a 'Manage Payees' section within the app. If it is limited, consider using the bank's website for more comprehensive manag... ⇲
 
Privacy issue

Cannot view full account number

Fix: Check if there is an option to view account details in the app settings or account information section. Some apps may hide part of the accou... ⇲
 
Camera issue

Issues with camera for check deposits

Fix: Ensure that the app has permission to access your camera by going to 'Settings' > 'Privacy' > 'Camera' and making sure the toggle for the CN... ⇲
 
Bugs issue

Recurring transfers show as cancelled

Fix: Double-check the settings for your recurring transfers to ensure they are set up correctly. Go to the 'Transfers' section and review the det... ⇲
 
Compatibility issue

Inability to run on Chrome

Fix: If you are trying to access the mobile banking site on Chrome and it is not working, try using Safari, which is the default browser on iPhon... ⇲
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 what users are saying
Good experience
86.9%

Bad experience
8.4%

Neutral
4.7%

~ from our NLP analysis of 2,731 combined software ratings.

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 Private Data CNB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics