fix problems on EntraPass Go [iphone]

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EntraPass go
Info:
company: Tyco Security Products
: http://www.kantech.com/
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Login issue

EntraPass go is unresponsive after login

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the Home button) and swipe the EntraPass Go app off the scre... ⇲
 
Loading issue

EntraPass go takes too long to load cameras

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for streaming. 2. Reduce the number of cameras... ⇲
 
Bugs issue

Remote arming/disarming feature does not work

Fix: 1. Ensure permissions are granted: Go to Settings > EntraPass Go and check if all necessary permissions are enabled, especially for location... ⇲
 
Crashes issue

EntraPass go crashes on startup

Fix: 1. Restart your iPhone: A simple restart can often resolve startup issues. 2. Update the app: Check for updates in the App Store and instal... ⇲

EntraPass go crashes when adding users

Fix: 1. Ensure you have the latest version: Check for updates in the App Store. 2. Restart the app: Close the app completely and reopen it befor... ⇲

EntraPass go crashes after iOS updates

Fix: 1. Reinstall the app: After an iOS update, some apps may need to be reinstalled to function properly. Delete the app and reinstall it from t... ⇲

EntraPass go auto-closes on launch

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes. 2. Reinstall the app: Delete the EntraPass Go app and reinstall it... ⇲

EntraPass go crashes when trying to unlock doors

Fix: 1. Restart the app: Close and reopen the app to refresh its functionality. 2. Check permissions: Go to Settings > EntraPass Go and ensure a... ⇲
 
UI issue

EntraPass go fails to show all alarm zones

Fix: 1. Refresh the app: Close and reopen the app to refresh the data. 2. Check settings: Go to the app settings and ensure all alarm zones are... ⇲

EntraPass go shows doors as unplugged

Fix: 1. Refresh the app: Close and reopen the app to refresh the connection to the hardware. 2. Check hardware connections: Ensure that the phys... ⇲
 
Syncing issue

EntraPass go requires frequent server profile resets

Fix: 1. Check your internet connection: Ensure you have a stable connection to avoid frequent disconnections. 2. Update the app: Make sure you a... ⇲
 
Updates issue

EntraPass go loses functionality after updates

Fix: 1. Restart the app: Close and reopen the app to refresh its functionality. 2. Check for further updates: Sometimes, a subsequent update is... ⇲
 
Customization issue

EntraPass go does not allow gesture setup

Fix: 1. Check app permissions: Go to Settings > EntraPass Go and ensure all necessary permissions are enabled. 2. Restart the app: Close and reo... ⇲

Favorites feature removed

Fix: 1. Check for updates: Sometimes features are reintroduced in later updates, so ensure your app is up to date. 2. Explore app settings: Look... ⇲
 
Permissions issue

Camera permissions cause app crashes

Fix: 1. Check permissions: Go to Settings > EntraPass Go and ensure camera permissions are enabled. 2. Restart the app: Close and reopen the app... ⇲
 
Compatibility issue

EntraPass go is not optimized for iPhone

Fix: 1. Update the app: Check for updates in the App Store, as developers often release optimizations in newer versions. 2. Adjust display setti... ⇲
 
Slow issue

EntraPass go is slow and laggy

Fix: 1. Close background apps: Double-click the Home button and swipe up on apps to close them, freeing up resources for EntraPass Go. 2. Restar... ⇲
 
Account issue

EntraPass go fails to authenticate users

Fix: 1. Check credentials: Ensure that the username and password are entered correctly. 2. Restart the app: Close and reopen the app to refresh... ⇲
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 what users are saying
Good experience
88.4%

Bad experience
7.8%

Neutral
3.9%

~ from our NLP analysis of 567 combined software ratings.

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 Private Data EntraPass go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics