fix problems on Loop [iphone]

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—— Run into issues on Loop? Get help pending when official support gets back to you!

Loop - Dreams On Wheels
Info:
company: Loop Mobility
: https://www.loopmobility.co/
: www.loopmobility.co
Chat with our AI-based Loop Support
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Support issue

Support team unresponsive

Fix: 1. Check the app for any FAQs or troubleshooting guides that may address your issue without needing to contact support. 2. Try reaching out... ⇲

Long wait times for support resolution

Fix: 1. Document your issue clearly and provide as much detail as possible when contacting support to help expedite the process. 2. Use the app'... ⇲
 
Crashes issue

Loop crashes during password reset

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for Loop, and check for updates. 2. Clear the app's cache... ⇲
 
UI issue

Loop fails to display available scooters

Fix: 1. Ensure your GPS is enabled and functioning properly, as the app relies on location services to display available scooters. 2. Refresh th... ⇲
 
Payments issue

High charges for pause time

Fix: 1. Review the app's pricing policy to understand how pause time is charged. This can help you plan your rides better. 2. If you need to pau... ⇲

Only card payment accepted

Fix: 1. If you have a prepaid card or a virtual card, consider using that as an alternative payment method. 2. Check if the app allows for linki... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review the app's privacy policy to understand why certain information is required. This can help you feel more comfortable with the data... ⇲
 
Screen issue

Loop screen goes black after update

Fix: 1. Restart your iPhone to see if this resolves the black screen issue. 2. If the problem persists, try uninstalling and reinstalling the ap... ⇲
 
Bugs issue

Scooter not functioning properly

Fix: 1. Before using the scooter, perform a quick check of the brakes, tires, and battery level to ensure everything is in working order. 2. If... ⇲

Multiple scooters not working properly

Fix: 1. Check the app for any notifications regarding scooter availability or maintenance updates that may explain why multiple scooters are not... ⇲
 
Account issue

No account creation for visitors with data-only SIM

Fix: 1. If you have access to Wi-Fi, connect to it to create an account using the app. 2. Consider using a friend's or family member's phone wit... ⇲
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 what users are saying
Good experience
64.5%

Bad experience
29.7%

Neutral
5.8%

~ from our NLP analysis of 138 combined software ratings.

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 Private Data Loop collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics