fix problems on Beatport [iphone]

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—— Run into issues on Beatport? Get help pending when official support gets back to you!

Beatport - Music for DJs
Info:
company: Beatport, LLC
: https://support.beatport.com/hc/en-us
: stream.beatport.com
Chat with our AI-based Beatport Support
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Audio issue

Songs fail to play

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If your connection is weak, try switchin... ⇲
 
Loading issue

Long buffering times

Fix: Switch to a different network. If you are on cellular data, try connecting to Wi-Fi, or vice versa, to see if the buffering improves. OR... ⇲
 
UI issue

UI is not user-friendly

Fix: Familiarize yourself with the app layout. Spend some time exploring the different sections of the app to understand where features are locat... ⇲
 
Bugs issue

Skip back button goes to previous song instead of restarting

Fix: Use the rewind feature instead. If available, tap and hold the rewind button to go back to the beginning of the current track instead of usi... ⇲
 
Updates issue

Genre pages do not update with new releases

Fix: Manually refresh the genre pages. Pull down on the genre page to refresh the content and see if new releases appear. OR Check your intern... ⇲
 
Crashes issue

Beatport crashes frequently

Fix: Close other apps running in the background. Double-tap the home button or swipe up from the bottom of the screen (depending on your iPhone m... ⇲
 
Search issue

Search function is ineffective

Fix: Use specific keywords when searching. Instead of general terms, try using the exact song title, artist name, or album name to improve search... ⇲

Search results are not accurate

Fix: Try clearing the app's cache or data to reset the search function. Go to your iPhone settings, find Beatport, and look for options to clear... ⇲
 
Syncing issue

Playlists do not update

Fix: Manually refresh your playlists. Pull down on the playlist screen to refresh and see if new songs appear. OR Check your internet connecti... ⇲
 
Settings issue

Beatport defaults to Discover instead of user collection

Fix: Check your app settings to see if there is an option to set your default view. If available, change it to your user collection. OR Try lo... ⇲
 
Customization issue

Limited track browsing options

Fix: Explore different categories and filters within the app. Use genre, mood, or other filters to find tracks that suit your needs better. OR... ⇲

No smart shuffle feature

Fix: Use the regular shuffle feature and manually adjust your playlists to create a more personalized listening experience. OR Create multiple... ⇲

No personal recommendations on Home/Discover page

Fix: Engage more with the app by liking songs and creating playlists. This can help the app learn your preferences over time. OR Check if ther... ⇲

Limited song management options for playlists

Fix: Explore the app's settings to see if there are any options to enhance playlist management, such as sorting or filtering options. OR Consi... ⇲

No hot cue markers available

Fix: Use manual markers by noting down the timestamps of important sections in your tracks for reference while mixing. OR Look for alternative... ⇲
 
Payments issue

Inability to purchase tracks through the app

Fix: Check if there are any updates available for the app that might enable purchasing features. Go to the App Store and update if necessary. O... ⇲
 
Login issue

Beatport logs users out unexpectedly

Fix: Ensure that your app is updated to the latest version, as updates may fix login issues. Check the App Store for updates. OR Check your de... ⇲
 
Compatibility issue

No integration with Apple CarPlay

Fix: Check if your iPhone is updated to the latest iOS version, as updates can improve compatibility with CarPlay. Go to Settings > General > Sof... ⇲
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 what users are saying
Good experience
52.9%

Bad experience
35.3%

Neutral
11.8%

~ from our NLP analysis of 17 combined software ratings.

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 Private Data Beatport collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics