fix problems on Laundrapp [iphone]

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—— Run into issues on Laundrapp? Get help pending when official support gets back to you!

Laundrapp
Info:
company: Laundrapp Limited
: https://www.laundrapp.com/faq
: laundrapp.com
Chat with our AI-based Laundrapp Support
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Support issue

Poor customer service

Fix: Utilize the in-app chat feature or email support to express your concerns clearly and concisely. Provide specific examples of your experienc... ⇲

Lack of communication

Fix: Set up notifications in the app to receive updates about your order status. This can help keep you informed without needing to check manuall... ⇲

No contact phone number

Fix: Use the in-app chat feature for immediate assistance. This can often provide quicker responses than waiting for an email reply. OR Check... ⇲

Inadequate follow-up on issues

Fix: After reporting an issue, set a reminder to follow up if you haven't received a response within a specified timeframe, such as 48 hours. O... ⇲
 
Bugs issue

Inconsistent cleaning quality

Fix: Provide detailed instructions for each item you send for cleaning, specifying any special care requirements. This can help ensure that your... ⇲

Poor handling of delicate items

Fix: Clearly label delicate items in the app and provide specific care instructions to ensure they are handled properly during cleaning. OR Co... ⇲
 
UI issue

Clothes returned wrinkled

Fix: When scheduling your laundry, specify that you want items to be pressed or steamed. This can help reduce wrinkles during the cleaning proces... ⇲

Items returned inside out

Fix: When placing your order, include a note requesting that items be returned in their original orientation. This can help remind the service to... ⇲
 
Syncing issue

Missing items

Fix: As soon as you notice an item is missing, report it through the app's support feature. Include details about the item and when it was last s... ⇲
 
Payments issue

Double charging

Fix: Review your transaction history in the app to confirm the charges. If you see a double charge, take a screenshot for your records. OR Con... ⇲

Limited reimbursement options

Fix: Familiarize yourself with the reimbursement policy outlined in the app. Knowing the terms can help you understand what to expect if you need... ⇲
 
Privacy issue

Excessive plastic use

Fix: Request that your items be returned without plastic wrapping when placing your order. Many services are open to reducing plastic use if cust... ⇲
 
Updates issue

Inaccurate delivery status updates

Fix: Refresh the app or log out and back in to see if the delivery status updates correctly. Sometimes, a simple refresh can resolve display issu... ⇲
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 what users are saying
Good experience
82.0%

Bad experience
14.0%

Neutral
4.0%

~ from our NLP analysis of 50 combined software ratings.

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 Private Data Laundrapp collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics