fix problems on TruMark Financial Credit Union [iphone]

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—— Run into issues on TruMark Financial Credit Union? Get help pending when official support gets back to you!

TruMark Financial Credit Union
Info:
company: TruMark Financial Credit Union
: https://www.trumark.org
: www.trumark.org
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Account issue

Cannot store multiple accounts under facial recognition

Fix: Ensure that you have set up facial recognition for each account individually. Go to the app settings and check if there is an option to add... ⇲

Users signed out of added accounts

Fix: Ensure that you are using the latest version of the app, as updates may fix bugs related to account sign-ins. Check the App Store for update... ⇲

Inability to access 1099 for tax prep

Fix: Check the app's document section or tax-related features to see if the 1099 form is available for download or viewing. OR If the form is... ⇲

Cannot verify account

Fix: Ensure that you are entering the correct account information. Double-check for typos or incorrect details. OR If verification fails, try... ⇲
 
Messages issue

Removed messaging feature

Fix: Check for any updates or announcements from TruMark regarding the messaging feature. Sometimes features are temporarily removed for maintena... ⇲

Confusing chat feature

Fix: Familiarize yourself with the chat interface by exploring the options available. Look for a help or tutorial section within the app that may... ⇲
 
UI issue

Need to click through multiple screens for bill payer

Fix: Try bookmarking the bill payer section if the app allows it, or check if there is a direct link to the bill payer feature on the home screen... ⇲

Running balances not displayed for credit card

Fix: Check if there is an option in the app settings to enable running balances. Sometimes this feature can be toggled on or off. OR If runnin... ⇲
 
Security issue

Forced password changes with little notice

Fix: Set reminders to change your password regularly to avoid being caught off guard. Use a password manager to help keep track of your passwords... ⇲
 
Camera issue

Mobile deposit camera does not engage

Fix: Ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and make sure TruMark Financial is enabled. OR... ⇲

Camera issues after updates

Fix: Restart your iPhone to refresh the camera functionality, as updates can sometimes cause temporary glitches. OR Check for any additional u... ⇲

Dark screen issue when depositing checks

Fix: Ensure that your camera lens is clean and unobstructed. A dirty lens can cause poor image quality. OR Try adjusting the lighting in your... ⇲
 
Screen issue

Mobile deposit stuck on directions screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the TruMark app off the scr... ⇲
 
Payments issue

Delayed credit card processing

Fix: Check your internet connection to ensure it is stable. A poor connection can delay processing times. Switch to Wi-Fi if you are on cellular... ⇲

External transfer options limited

Fix: Review the app's transfer options to see if there are any settings that can be adjusted to expand your transfer capabilities. OR Consider... ⇲

Mobile deposit feature not functional

Fix: Ensure that your app is updated to the latest version and that your device's operating system is also current. Check for updates in the App... ⇲

Inconsistent money transfer functionality

Fix: Check for any app updates that may address bugs related to money transfers. Go to the App Store and see if an update is available. OR If... ⇲

Mobile deposits rejected for unclear reasons

Fix: Review the deposit guidelines provided in the app to ensure you are following all requirements for mobile deposits, such as check type and a... ⇲

Zelle feature not available

Fix: Check if your account is eligible for Zelle. Some accounts may not support this feature, and eligibility can vary by institution. OR If Z... ⇲
 
Privacy issue

TruMark Financial Credit Union shares excessive personal data

Fix: Review the app's privacy policy to understand what data is collected and how it is used. Adjust your privacy settings accordingly in the app... ⇲
 
Settings issue

Cannot see account names in user settings

Fix: Check if there is an option in the app settings to display account names. Sometimes this can be toggled on or off. OR If account names ar... ⇲
 
Bugs issue

Frequent application errors

Fix: Clear the app's cache or data if possible, or uninstall and reinstall the app to resolve persistent errors. OR Ensure your device's opera... ⇲
 
Support issue

Unreliable customer service response times

Fix: Utilize the app's FAQ section or help resources for immediate answers to common questions, which can save time while waiting for a response.... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
5.6%

Neutral
1.3%

~ from our NLP analysis of 1,653 combined software ratings.

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 Private Data TruMark Financial Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data