fix problems on TNAS Mobile [iphone]

—— Run into issues on TNAS Mobile? Get help pending when official support gets back to you!

TNAS mobile

Info:

company: Noon Technology Company Limited

: http://www.terra-master.com

: www.terra-master.com

Chat with our AI-based TNAS mobile Support

🛠️ Common TNAS mobile Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

painfully slow connection

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is stable and fast enough for the app. If the speed is low, con... ⇲

limited options for file management

Fix: 1. Explore the app settings: Check if there are any hidden features or settings that can enhance file management. 2. Use alternative file ma... ⇲

Network issue

struggles with poor Wi-Fi

Fix: 1. Switch to cellular data: If Wi-Fi is unreliable, switch to cellular data in your iPhone settings to see if the connection improves. 2. Mo... ⇲

frequent disconnections

Fix: 1. Check your network stability: Use a speed test app to ensure your internet connection is stable. 2. Disable battery saver mode: If your i... ⇲

weak cellular connection

Fix: 1. Move to a better location: Find a spot with better cellular reception, such as near a window or higher ground. 2. Toggle Airplane mode: T... ⇲

UI issue

defaults to 'admin' in user field

Fix: 1. Manually enter your username: Each time you log in, manually enter your username instead of relying on the default. 2. Check app settings... ⇲

auto-login issues

Fix: 1. Re-enter login credentials: Go to the app settings and re-enter your username and password to ensure they are correct. 2. Clear app cache... ⇲

Loading issue

buffering during playback

Fix: 1. Lower playback quality: If the app allows, reduce the video quality to decrease buffering. 2. Pre-download content: If possible, download... ⇲

Backup issue

ineffective auto backup

Fix: 1. Check backup settings: Ensure that auto backup is enabled in the app settings and that the correct folders are selected for backup. 2. Ma... ⇲

unstable album backup feature

Fix: 1. Check album settings: Ensure that the album you are trying to back up is properly configured in the app settings. 2. Restart the app: Clo... ⇲

no option to delete files after backup

Fix: 1. Manually delete files: After confirming that your files are backed up, manually delete them from the TNAS server using the app or web int... ⇲

Uploads issue

no bulk upload option

Fix: 1. Use a file compression tool: Compress files into a single zip file before uploading to reduce the number of uploads. 2. Upload files in s... ⇲

Compatibility issue

limited support for older models

Fix: 1. Check compatibility: Review the app's compatibility list to ensure your device is supported. 2. Use an older version of the app: If avail... ⇲

incompatibility with new firmware

Fix: 1. Check for app updates: Ensure you have the latest version of TNAS mobile that may include fixes for compatibility issues. 2. Reinstall th... ⇲