fix problems on Cuenca [iphone]

—— Run into issues on Cuenca? Get help pending when official support gets back to you!

Cuenca: Alternativa a un banco

Info:

company: Cuenca

: https://cuenca.com/

Chat with our AI-based Cuenca Support

🛠️ Common Cuenca Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cuenca freezes during transactions

Fix: 1. Restart the App: Close the app completely and reopen it. On iPhone, double-click the home button or swipe up from the bottom of the scree... ⇲

Inability to make cash deposits

Fix: 1. Use Alternative Deposit Methods: If cash deposits are not supported, consider using bank transfers or mobile payment options that Cuenca... ⇲

Payments issue

Delayed transaction processing

Fix: 1. Check Transaction Status: In the app, navigate to the transaction history to see if the transaction is pending or completed. Sometimes, t... ⇲

Unexpected fees for transfers

Fix: 1. Review Fee Structure: Check the app or website for a detailed breakdown of fees associated with transfers. This information is usually fo... ⇲

Issues with card functionality

Fix: 1. Check Card Activation: Ensure that your card is activated. If you haven’t activated it yet, follow the instructions provided with the car... ⇲

Limited options for depositing money

Fix: 1. Explore All Deposit Methods: In the app, check the 'Deposit' section to see all available methods. If options are limited, consider using... ⇲

Problems with bill payments

Fix: 1. Verify Bill Payment Details: Ensure that the biller’s information is entered correctly in the app. Double-check account numbers and payme... ⇲

Support issue

Poor customer support response times

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can submit queries or issues directly. This may provide quic... ⇲

Lack of contact information for support

Fix: 1. Check the App: Look for a 'Help' or 'Support' section within the app that may provide contact information or a way to submit a support re... ⇲

Account issue

Complicated password reset process

Fix: 1. Follow the Reset Link: When you request a password reset, ensure you check your email for the reset link and follow the instructions care... ⇲

Difficulty in closing account

Fix: 1. Follow Account Closure Steps: Check the app or website for specific instructions on how to close your account. This may involve navigatin... ⇲

Permissions issue

Requires exact location for app functionality

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services, and ensure that Location Services are enabled for Cuenca. This al... ⇲

Performance issue

Inconsistent app performance

Fix: 1. Restart Your Device: Sometimes, simply restarting your iPhone can resolve performance issues. 2. Free Up Storage: Check your iPhone’s st... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.9%

Bad experience

15.9%

Neutral

2.2%

~ from our NLP analysis of 138 combined software ratings.

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Private Data Cuenca collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts
- Usage Data