fix problems on AskZOE [iphone]

—— Run into issues on AskZOE? Get help pending when official support gets back to you!

AskZOE: Food Scanner

Info:

company: Zoe Limited

: https://zoe.com/askzoe/privacy-policy

Chat with our AI-based AskZOE Support

🛠️ Common AskZOE Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Scans often not found

Fix: Ensure that the camera lens is clean and unobstructed. Dirt or smudges can interfere with the scanning process. Try to scan in a well-lit ar... ⇲

Difficult navigation after scanning

Fix: Familiarize yourself with the app's layout. Spend some time exploring the interface to understand where key features are located. You can al... ⇲

UI issue

Lack of back button

Fix: If there is no back button, try using the swipe gesture to go back to the previous screen. On many iPhone apps, swiping from the left edge o... ⇲

No delete item function

Fix: Check the app settings or product history section to see if there is an option to manage or delete scanned items. Some apps allow you to cle... ⇲

Database issue

Missing products in database

Fix: If you encounter a product that is not in the database, try using the 'Add Product' feature if available. This allows you to manually input... ⇲

Limited vegan product information

Fix: When scanning products, look for specific vegan labels or certifications on the packaging. This can help you identify suitable products even... ⇲

Bugs issue

Inconsistent scoring for similar products

Fix: Take note of the specific criteria used for scoring and compare them across similar products. This can help you understand why scores may di... ⇲

Frequent errors during scanning

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update to check for any available updates that may imp... ⇲

Network issue

No web access for database

Fix: If you need to access product information, consider using the app's features to save or bookmark products for offline reference. This way, y... ⇲

Customization issue

No suggestion for healthier alternatives

Fix: When scanning a product, look for any related products or categories that may suggest healthier options. Sometimes, the app may not explicit... ⇲

No sorting options for scans

Fix: Explore the app's settings to see if there are any sorting features available. Sometimes, sorting options are hidden in menus or settings ra... ⇲

Support issue

No support ticket submission option

Fix: Check the app for a help or FAQ section that may provide answers to common issues. This can often resolve problems without needing to submit... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.3%

Bad experience

12.8%

Neutral

3.8%

~ from our NLP analysis of 78 combined software ratings.

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Private Data AskZOE collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Search History
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers