fix problems on DHgate-Online Wholesale Stores [iphone]

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—— Run into issues on DHgate-Online Wholesale Stores? Get help pending when official support gets back to you!

DHgate-Online Wholesale Stores
Info:
company: Digital Trading Science & Technology (Beijing) Co. Ltd.
: https://www.dhgate.com
: www.dhgate.com
Chat with our AI-based DHgate-Online Wholesale Stores Support
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Bugs issue

Inconsistent product quality

Fix: Before purchasing, read reviews from other buyers to gauge the quality of the product. Look for products with a high number of positive revi... ⇲

Inconsistent sizing

Fix: Always check the sizing chart provided by the seller and compare it with your own measurements before purchasing clothing or shoes. OR If... ⇲

Poor packaging leading to damaged items

Fix: When receiving an item, inspect the packaging for any signs of damage. If the item is damaged, take photos and contact the seller immediatel... ⇲
 
Support issue

Difficult return process

Fix: Familiarize yourself with the return policy of the seller before making a purchase. Ensure you understand the conditions under which returns... ⇲

Limited customer service support

Fix: Utilize the FAQ section of the DHgate app to find answers to common questions. This can save you time and provide immediate assistance. OR... ⇲

Sellers cancel orders without notice

Fix: Before placing an order, check the seller's cancellation policy and their history of order cancellations. Choose sellers with a good track r... ⇲

Generated responses from customer service

Fix: When contacting customer service, be specific about your issue and ask direct questions to encourage a more personalized response. OR If... ⇲

Inability to contact support directly

Fix: Use the help or support section within the app to find resources or FAQs that may address your issue without needing direct contact. OR I... ⇲

Sellers not responsive to inquiries

Fix: Be patient and allow a reasonable amount of time for the seller to respond. If you do not hear back, consider sending a follow-up message.... ⇲
 
Security issue

Fake or counterfeit products

Fix: Research the seller's reputation by checking their ratings and reviews. Avoid sellers with low ratings or numerous complaints about counterf... ⇲

High risk of scams

Fix: Always check seller ratings and reviews before making a purchase. Avoid sellers with low ratings or negative feedback regarding scams. OR... ⇲
 
Ads issue

Misleading product descriptions

Fix: Always read the product description thoroughly and check for specifications, dimensions, and materials. If something seems unclear, ask the... ⇲

Items not as described

Fix: When receiving an item, compare it with the product description and photos. If it does not match, document the discrepancies with photos and... ⇲

Lack of genuine luxury items

Fix: Research the brand and product before purchasing. Look for authorized sellers or those with a history of selling genuine luxury items. OR... ⇲
 
Settings issue

Coupons hard to use

Fix: Before applying a coupon, ensure that it is valid for the specific product you are purchasing. Check the expiration date and any terms and c... ⇲
 
Network issue

Inaccurate tracking information

Fix: Regularly check the tracking information provided in the app. If it seems inaccurate, contact the seller for updates on the shipment status.... ⇲

Unreliable shipping methods

Fix: Choose sellers that offer reliable shipping options, such as those with tracking and insurance. Look for sellers with positive feedback rega... ⇲
 
Search issue

Difficulty in finding specific products

Fix: Use specific keywords in the search bar to narrow down your results. Utilize filters to refine your search by category, price, or seller rat... ⇲
 
Permissions issue

Limited access to full merchandise

Fix: Explore different categories and filters within the app to discover more products. Sometimes items are listed under different categories tha... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.8%

Bad experience
7.3%

Neutral
2.9%

~ from our NLP analysis of 503,803 combined software ratings.

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 Private Data DHgate-Online Wholesale Stores collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics