fix problems on GLCU [iphone]

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—— Run into issues on GLCU ? Get help pending when official support gets back to you!

GLCU Mobile Banking
Info:
company: Great Lakes Credit Union
: http://mobi.glcu.org
: www.glcu.org
Chat with our AI-based GLCU Support
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Features issue

Lack of basic features like Zelle and scheduled transfers

Fix: Check for any updates in the app store that may add new features. If the app does not support Zelle, consider using the Zelle app directly o... ⇲
 
Account issue

Password reset requires branch visit

Fix: If you need to reset your password, try using the 'Forgot Password' feature in the app. If this does not work, check if there is an option t... ⇲

No option to add outside bank accounts

Fix: Check the app's settings or help section to see if there are any specific requirements for adding outside accounts. Some banks may have rest... ⇲
 
Updates issue

GLCU prompts for update but no update available

Fix: Check the App Store for any pending updates. If the app still prompts for an update, try deleting the app and reinstalling it from the App S... ⇲
 
Login issue

Face recognition login feature not working

Fix: Ensure that Face ID is enabled for the GLCU app in your iPhone settings. Go to Settings > Face ID & Passcode > Other Apps and toggle on GLCU... ⇲

Invalid login after update

Fix: Double-check your login credentials to ensure they are entered correctly. If you have recently changed your password, make sure you are usin... ⇲
 
Glitches issue

Glitches in credit card management section

Fix: Try closing the app completely and reopening it. If the glitches persist, uninstall and reinstall the app to clear any corrupted data. OR... ⇲
 
UI issue

Confusing website layout

Fix: Take some time to explore the website and familiarize yourself with its layout. Look for a site map or help section that can guide you throu... ⇲
 
Payments issue

Kicked out of app when scheduling bill payments

Fix: Ensure that your app is updated to the latest version. If the problem persists, try clearing the app's cache or reinstalling it. OR If yo... ⇲
 
Notifications issue

Hold placed on checks without notification

Fix: Regularly check your account notifications and messages within the app for any updates regarding holds on checks. This may provide insight i... ⇲
 
Search issue

Difficulties finding debit transactions

Fix: Use the search feature within the app to filter transactions by date or amount, which can help you locate specific debit transactions more e... ⇲
 
Loading issue

Long wait times for account access

Fix: Try accessing your account during non-peak hours, such as early morning or late evening, to reduce wait times. OR If you experience long... ⇲
 
Support issue

Inconsistent customer service experiences

Fix: Document your interactions with customer service, noting the date, time, and details of your conversation. This can help you track patterns... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
2.8%

Neutral
2.4%

~ from our NLP analysis of 9,429 combined software ratings.

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 Private Data GLCU collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics