fix problems on SC [iphone]

​

—— Run into issues on SC ? Get help pending when official support gets back to you!

SC Mobile Singapore
Info:
company: Standard Chartered Bank
: https://www.sc.com/sg/SCapp
: www.sc.com
Chat with our AI-based SC Support
   Hello! How can I assist you?  

characters left:
 
Ads issue

Non-stop pop ads

Fix: Check the app settings for any options to disable ads or switch to a premium version if available. This may reduce the frequency of ads you... ⇲
 
UI issue

Screens are less readable

Fix: Adjust the text size and display settings on your iPhone. Go to Settings > Display & Brightness and adjust the text size or enable Bold Text... ⇲

Information is jammed

Fix: Try to zoom in on the screen by using the pinch gesture to see if that helps in making the information clearer and more spaced out. OR Ch... ⇲

Logout button is hard to find

Fix: Familiarize yourself with the app's layout and note where the logout button is located. It may be in a menu or settings section. OR If yo... ⇲

SC doesn't work in landscape mode

Fix: Check if there is a setting within the app that allows you to enable landscape mode. Some apps have this option in their settings. OR If... ⇲
 
Compatibility issue

Poor optimization for iOS

Fix: Make sure your app is updated to the latest version available in the App Store. Updates often include performance improvements and optimizat... ⇲

Incompatibility with older iOS versions

Fix: Check the app's requirements in the App Store to see which iOS version is needed. If your device cannot be updated, consider using an older... ⇲

SC is unusable on certain devices

Fix: Check the app's compatibility requirements in the App Store to ensure your device meets them. If not, consider using the app on a compatible... ⇲
 
Search issue

Difficult to find features

Fix: Create a list of the features you use most often and note where they are located in the app. This can serve as a quick reference guide. OR... ⇲
 
Loading issue

Frequent loading issues

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. Restart your router if... ⇲
 
Login issue

FaceID login doesn't work

Fix: Ensure that FaceID is enabled for the app. Go to Settings > Face ID & Passcode and check if the app is listed under 'Use Face ID For'. If no... ⇲
 
Crashes issue

SC crashes randomly

Fix: Update the app to the latest version available in the App Store, as updates often fix bugs that cause crashes. OR If the app continues to... ⇲
 
Security issue

Unauthorized transactions not investigated

Fix: Regularly monitor your transaction history within the app and report any unauthorized transactions immediately through the app's support or... ⇲
 
Customization issue

Lacking features compared to competitors

Fix: Explore the app's settings to see if there are any hidden features or options that can enhance your experience. OR Consider using complem... ⇲
 
Settings issue

No option to activate/deactivate cards

Fix: Check the app's settings or card management section to see if there are any options for managing your cards. Sometimes these options are hid... ⇲
 
Bugs issue

New version is buggy

Fix: If you experience bugs, try uninstalling the app and reinstalling it to see if that resolves the issues. OR Check for any updates in the... ⇲
 
Notifications issue

Constant spam notifications

Fix: Go to the app settings and look for notification preferences. Disable any notifications that are not essential to your use of the app. OR... ⇲
 
Slow issue

Equities area is slow

Fix: Ensure you have a stable internet connection, as slow loading times can often be attributed to connectivity issues. OR Try accessing the... ⇲
 
Updates issue

No updates for years

Fix: Check the App Store for any available updates. If the app is not being updated, consider looking for alternative apps that offer similar ser... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.6%

Bad experience
5.5%

Neutral
0.9%

~ from our NLP analysis of 780 combined software ratings.

 Switch to these Alternatives:
Citibank SG
HSBC Singapore
UOB TMRW
CPF Mobile
DBS PayLah!
OCBC Singapore
YouTrip
DBS digibank
Great Eastern Singapore
POSB digibank

 Private Data SC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics