fix problems on Alabama CU [iphone]

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—— Run into issues on Alabama CU? Get help pending when official support gets back to you!

Alabama CU - ACUmBranch℠
Info:
company: Alabama Credit Union
: https://www.alabamacu.com/Contact-Us
: www.alabamacu.com
Chat with our AI-based Alabama CU Support
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Support issue

Long hold times for customer service

Fix: 1. Try calling during off-peak hours, typically early in the morning or late in the afternoon, to reduce wait times. 2. Prepare your account... ⇲
 
UI issue

Clumsy and hard to use interface

Fix: 1. Familiarize yourself with the app by exploring all menus and options. 2. Create a list of frequently used features and bookmark them for... ⇲

Credit score information obstructs account view

Fix: 1. Check if there is an option to hide or minimize the credit score section in the app settings. 2. If not, try rotating your device to land... ⇲

Poor layout and design

Fix: 1. Familiarize yourself with the layout by exploring all sections of the app. 2. Use the search feature, if available, to quickly find what... ⇲
 
Crashes issue

Alabama CU fails to open on multiple occasions

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Delete the app and reinstall... ⇲
 
Updates issue

New update is not user friendly

Fix: 1. Explore the app's settings to see if there are options to revert to a previous layout or adjust settings for a more familiar experience.... ⇲
 
Security issue

Lack of facial recognition feature

Fix: 1. Check if the app has an option for Touch ID or other biometric authentication in the settings. 2. If not available, consider using a stro... ⇲
 
Account issue

Limited transfer options per month

Fix: 1. Review the app's transfer limits in the settings or help section to understand the restrictions. 2. Plan your transfers accordingly to ma... ⇲

Inability to view recent transactions

Fix: 1. Navigate to the 'Transactions' or 'Activity' section of the app. 2. Ensure you have selected the correct account to view its transactions... ⇲

Limited tools for detailed account information

Fix: 1. Explore all sections of the app to find any hidden features or tools that may provide more detailed information. 2. Use the website for m... ⇲
 
Compatibility issue

Issues with enrollment on new devices

Fix: 1. Ensure that you are using the correct login credentials and that your account is active. 2. Check for any device compatibility issues in... ⇲
 
Login issue

Constantly requires re-entering credentials

Fix: 1. Check if the app has a 'Remember Me' or 'Stay Logged In' option during login. 2. Ensure that your device settings allow the app to save p... ⇲
 
Customization issue

No option to submit travel notes online

Fix: 1. Check if there is a feature in the app for travel notifications under account settings. 2. If not available, consider submitting travel n... ⇲
 
Settings issue

Alabama CU does not allow turning cards on/off

Fix: 1. Check the app's settings under the card management section to see if there are options to temporarily disable your card. 2. If not availa... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.2%

Neutral
1.9%

~ from our NLP analysis of 13,957 combined software ratings.

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 Private Data Alabama CU collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics