fix problems on Documents Pro [iphone]

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—— Run into issues on Documents Pro? Get help pending when official support gets back to you!

Documents Pro
Info:
company: Savy Soda Pty Ltd
: http://www.savysoda.com
: www.savysoda.com
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Support issue

Broken online help link

Fix: Try accessing the help link from a different network or device to rule out connectivity issues. If the link is still broken, search for alte... ⇲

Tech support is unresponsive

Fix: Utilize community forums or user groups for troubleshooting advice. Often, other users can provide solutions based on their experiences. O... ⇲
 
Search issue

No search text function

Fix: As a workaround, manually scroll through documents to locate text. If you have a specific section in mind, use bookmarks or highlights to ma... ⇲
 
Compatibility issue

Picture support is lacking

Fix: Resize images before importing them into Documents Pro. Use an image editing app to reduce the dimensions or file size of images to ensure b... ⇲

Inability to edit Word/Excel files

Fix: Use a different app that supports editing Word and Excel files, such as Microsoft Office or Google Docs, and then import the edited files ba... ⇲

Limited file saving formats

Fix: Check the app settings to see if there are options to export or save files in different formats. If not, consider using a file conversion to... ⇲
 
UI issue

Large images cannot be zoomed out

Fix: Use an image editing app to resize or crop images before importing them into Documents Pro, ensuring they fit better within the app's viewin... ⇲

Menu bars do not autosize

Fix: Adjust the display settings on your iPhone to see if changing the text size or display settings helps with the menu bar sizing. OR If the... ⇲
 
Updates issue

Requires repurchase for updates

Fix: Keep your current version updated by regularly checking for updates in the App Store. If updates are not critical, consider using the app as... ⇲
 
Crashes issue

Frequent crashes

Fix: Ensure that your iPhone's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > General > Software Upd... ⇲
 
Gameplay issue

Steep learning curve

Fix: Dedicate time to practice using the app. Start with basic functions and gradually explore more advanced features. Set small goals for each s... ⇲
 
Bugs issue

Scrolling bug in rich-text editor

Fix: Try closing and reopening the app to see if the issue resolves itself. If the problem persists, consider restarting your iPhone to refresh t... ⇲
 
Customization issue

No options for photo slideshow

Fix: Use a dedicated photo slideshow app to create slideshows and then save them as video files, which can be stored in Documents Pro. OR Cons... ⇲
 
Uploads issue

Cannot transfer directories via browser

Fix: Use the app's built-in sharing features to transfer files directly from your iPhone to your computer instead of relying on a browser. OR... ⇲
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 what users are saying
Good experience
90.5%

Bad experience
5.8%

Neutral
3.7%

~ from our NLP analysis of 538 combined software ratings.

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 Private Data Documents Pro collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics