fix problems on HK Express [iphone]

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—— Run into issues on HK Express? Get help pending when official support gets back to you!

HK Express
Info:
company: HK Express
: http://www.hkexpress.com/en-hk/app
Chat with our AI-based HK Express Support
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Login issue

Login issues with Cathay account

Fix: 1. Reset your password: Go to the login page and select 'Forgot Password'. Follow the instructions to reset it and try logging in again. O... ⇲
 
Compatibility issue

Does not recognize certain passports

Fix: 1. Double-check passport details: Ensure that the passport number and other details are entered correctly. Sometimes, formatting issues can... ⇲
 
Bugs issue

Major bugs throughout the app

Fix: 1. Update the app: Go to the App Store, search for HK Express, and check if an update is available. Updates often fix bugs and improve perfo... ⇲
 
Payments issue

Credit card acceptance problems

Fix: 1. Check card details: Ensure that your credit card information is entered correctly, including the card number, expiration date, and CVV.... ⇲

Long payment processing times

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection during the payment process to avoid delays. OR 2... ⇲
 
Screen issue

Blank screens while booking

Fix: 1. Restart the app: Close the app completely and reopen it. This can help refresh the session and resolve temporary glitches. OR 2. Check... ⇲
 
Customization issue

Inability to change name online

Fix: 1. Check the app's policy: Review the app's guidelines on name changes. Some changes may require contacting customer support directly. OR... ⇲
 
Settings issue

No option for saving to wallet

Fix: 1. Check app settings: Go to the app settings and look for options related to saving tickets or boarding passes. Ensure that any relevant pe... ⇲

Difficulties with online check-in

Fix: 1. Ensure all details are correct: Double-check your booking reference and personal details to ensure they match what is on file. OR 2. T... ⇲
 
Backup issue

Erased history of previous bookings

Fix: 1. Log out and log back in: Sometimes, refreshing your session can restore lost data. Log out of the app and log back in to see if your book... ⇲
 
Support issue

Poor customer support accessibility

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit queries or find FAQs. OR 2. Visit the website:... ⇲
 
Updates issue

HK Express update worsened functionality

Fix: 1. Reinstall the app: Uninstall the app and reinstall it from the App Store. This can sometimes resolve issues caused by a problematic updat... ⇲
 
Freezing issue

HK Express freezes during use

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the HK Express app to clos... ⇲
 
UI issue

Inconsistent font and link display

Fix: 1. Check for app updates: Go to the App Store and ensure that you have the latest version of the app, as updates may fix display issues. O... ⇲
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 what users are saying
Good experience
88.4%

Bad experience
7.5%

Neutral
4.1%

~ from our NLP analysis of 1,784 combined software ratings.

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 Private Data HK Express collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics