fix problems on Southland CU [iphone]

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—— Run into issues on Southland CU? Get help pending when official support gets back to you!

Southland CU
Info:
company: Southland Credit Union
: https://www.southlandcu.org/save-spend/online-mobile-banking/
: www.southlandcu.org
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Settings issue

restrictive mobile deposit policy

Fix: 1. Review Deposit Limits: Check the app for any displayed limits on mobile deposits. This information is usually found in the mobile deposit... ⇲
 
UI issue

difficult to find features after UI updates

Fix: 1. Explore the App: Take some time to explore the new layout after an update. Familiarize yourself with the new locations of features. 2. C... ⇲
 
Payments issue

mobile deposits often fail

Fix: 1. Ensure Proper Lighting: When taking pictures of checks for mobile deposit, ensure you have good lighting and that the check is flat and o... ⇲
 
Account issue

Southland CU does not display account number

Fix: 1. Check Account Settings: Go to the account settings within the app to see if there is an option to display your account number. 2. Use On... ⇲
 
Support issue

customer service phone numbers not working

Fix: 1. Use In-App Messaging: If the phone numbers are not working, use the in-app messaging feature to contact customer service for assistance.... ⇲
 
Glitches issue

glitches during app usage

Fix: 1. Restart the App: Close the app completely and reopen it to clear temporary glitches. 2. Clear App Cache: Go to iPhone Settings > General... ⇲
 
Features issue

missing check deposit option

Fix: 1. Check App Updates: Ensure you have the latest version of the app, as the check deposit feature may have been temporarily removed or reloc... ⇲

missing ability to transfer to external accounts

Fix: 1. Check App Features: Review the app's features to see if the external transfer option has been relocated or temporarily removed. 2. Use O... ⇲
 
Updates issue

lost sorting ability for accounts after update

Fix: 1. Explore Account Settings: Check the account settings within the app to see if there is an option to sort accounts. 2. Use Filters: If av... ⇲
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 what users are saying
Good experience
98.2%

Neutral
1.2%

Bad experience
0.6%

~ from our NLP analysis of 8,339 combined software ratings.

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 Private Data Southland CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics