fix problems on KnowBe4 Learner App [iphone]

—— Run into issues on KnowBe4 Learner App? Get help pending when official support gets back to you!

KnowBe4 Learner App

Info:

company: KnowBe4

: https://support.knowbe4.com/hc/en-us/articles/7154599334419

Chat with our AI-based KnowBe4 Learner App Support

🛠️ Common KnowBe4 Learner App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Timed out during videos

Fix: Check your internet connection. A weak or unstable connection can cause the app to time out. Try switching to a different Wi-Fi network or u... ⇲

Quizzes restart instead of resuming

Fix: Ensure that you are using the latest version of the KnowBe4 Learner App. Go to the App Store, search for the app, and check if an update is... ⇲

Permissions issue

No admin access to advanced settings

Fix: Check if you have the correct permissions. If you are not the designated admin, you may need to request access from someone who is. Verify y... ⇲

Users cannot sign in

Fix: Verify that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Video issue

Videos fail to play intermittently

Fix: Ensure that your device has enough storage space. Low storage can affect app performance. Go to Settings > General > iPhone Storage and chec... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.5%

Bad experience

12.5%

Neutral

5.0%

~ from our NLP analysis of 40 combined software ratings.

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Private Data KnowBe4 Learner App collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics