fix problems on PC Express [iphone]

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—— Run into issues on PC Express? Get help pending when official support gets back to you!

PC Express
Info:
company: Loblaw Companies Limited
: https://www.realcanadiansuperstore.ca/contact-us
: www.pcexpress.ca
Chat with our AI-based PC Express Support
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Bugs issue

Inaccurate stock availability

Fix: 1. Refresh Stock Information: After opening the app, pull down on the screen to refresh the stock information. 2. Check Store Location: Ens... ⇲

Missing items in orders

Fix: 1. Review Order Confirmation: After placing an order, carefully review the confirmation email or notification to ensure all items are listed... ⇲

Inconsistent pricing between menu and cart

Fix: 1. Refresh the App: Close and reopen the app to refresh pricing information. 2. Check for Updates: Ensure you are using the latest version... ⇲

My Lists feature is broken

Fix: 1. Restart the App: Close the app completely and reopen it to see if the feature works again. 2. Check for Updates: Ensure you have the lat... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-App Support: Utilize the in-app support feature for quicker responses. Look for a help or support section within the app. 2. Be C... ⇲

Delivery personnel do not follow sanitary practices

Fix: 1. Provide Feedback: Use the app’s feedback feature to report any concerns regarding delivery practices. 2. Specify Delivery Instructions:... ⇲
 
Customization issue

Confusing time zone for order changes

Fix: 1. Check Device Settings: Ensure your iPhone's time zone is set correctly. Go to Settings > General > Date & Time and enable 'Set Automatica... ⇲

No live countdown for order submission

Fix: 1. Set Personal Timers: Use your phone’s timer or alarm feature to remind you of submission deadlines. 2. Check for Updates: Ensure the app... ⇲
 
Camera issue

Scanner feature does not work

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure the PC Express app has permission to access the camera. 2. Clean... ⇲
 
Search issue

Search function is inaccurate

Fix: 1. Use Specific Keywords: When searching, use specific keywords or item names to improve search accuracy. 2. Check Spelling: Ensure that yo... ⇲

Difficult to find items

Fix: 1. Use Filters: Utilize any available filters in the app to narrow down your search by category, price, or brand. 2. Browse Categories: Ins... ⇲
 
UI issue

Lack of nutrition facts images

Fix: 1. Check Product Details: Tap on individual items to see if nutrition facts are available in the product details section. 2. Use External R... ⇲
 
Login issue

PC Express does not support existing logins

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. 2. Check Email: Ensure you... ⇲
 
Payments issue

High pick-up charge

Fix: 1. Review Pricing Structure: Check the app for any details regarding pick-up charges and see if there are any promotions or discounts availa... ⇲
 
Compatibility issue

Limited item database

Fix: 1. Use Alternative Stores: If the item you need is not available, consider checking other grocery apps or stores. 2. Request Items: Use the... ⇲

PC Express does not work on some devices

Fix: 1. Check Compatibility: Ensure your device meets the app's system requirements. Check the app's page in the App Store for compatibility info... ⇲
 
Ads issue

Forced rating prompts

Fix: 1. Dismiss Prompt: If a rating prompt appears, simply dismiss it if you do not wish to rate the app. 2. Provide Feedback: If you feel the p... ⇲
 
Slow issue

Long delivery windows

Fix: 1. Plan Ahead: When placing an order, select a delivery window that works best for you, and try to order during less busy times. 2. Use Exp... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.0%

Neutral
3.0%

~ from our NLP analysis of 1,302 combined software ratings.

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 Private Data PC Express collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data