fix problems on Ubuy [iphone]

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—— Run into issues on Ubuy? Get help pending when official support gets back to you!

Ubuy: International Shopping
Info:
company: UBUY COMPANY FOR DESIGNING AND MANGING WEBSITES
: https://www.ubuy.com/?goto=contacts
: www.ubuy.com
Chat with our AI-based Ubuy Support
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Support issue

Inconsistent customer service

Fix: 1. Use the in-app chat feature: If available, use the chat option for immediate assistance. This can often yield quicker responses than emai... ⇲
 
Bugs issue

Defective items sold

Fix: 1. Inspect items upon arrival: As soon as you receive your order, check for defects. If you find any, take photos and report them immediatel... ⇲

Missing items from cart

Fix: 1. Refresh the app: Sometimes, refreshing the app can help restore missing items in your cart. OR 2. Re-add items: If items are missing,... ⇲
 
Account issue

Order cancellation is difficult

Fix: 1. Familiarize yourself with the cancellation policy: Before placing an order, read the cancellation policy in the app to understand the ste... ⇲
 
Crashes issue

Ubuy crashes frequently

Fix: 1. Update the app: Ensure you are using the latest version of the Ubuy app. Go to the App Store, search for Ubuy, and tap 'Update' if availa... ⇲
 
Payments issue

Prices have increased significantly

Fix: 1. Set price alerts: Use price tracking tools or apps to monitor price changes for specific items you are interested in. OR 2. Compare pr... ⇲

Refund process is slow

Fix: 1. Keep records: Document all communications regarding your refund request to ensure you have a reference if delays occur. OR 2. Follow u... ⇲

Currency conversion issues

Fix: 1. Use a currency converter app: Download a reliable currency converter app to check real-time conversion rates before making purchases. O... ⇲

No debit card payment option

Fix: 1. Use a credit card instead: If you have a credit card, consider using it for your purchases as an alternative. OR 2. Link a payment ser... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close background apps: Double-click the home button and swipe up on apps to close them. This can free up resources for Ubuy. OR 2. Rei... ⇲
 
Network issue

Lack of tracking information

Fix: 1. Check your order status: Go to the 'Orders' section in the app to see if tracking information has been updated. OR 2. Contact customer... ⇲
 
Syncing issue

Items marked as available but not in stock

Fix: 1. Check stock status before purchasing: Look for stock indicators on the product page to avoid ordering unavailable items. OR 2. Set not... ⇲
 
Search issue

Lagging during searches

Fix: 1. Use specific keywords: When searching, use specific product names or categories to reduce search time. OR 2. Clear app cache: As menti... ⇲
 
Security issue

Fraudulent transactions reported

Fix: 1. Enable two-factor authentication: If the app offers this feature, enable it for added security on your account. OR 2. Monitor your acc... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
9.7%

Neutral
4.0%

~ from our NLP analysis of 2,278 combined software ratings.

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 Private Data Ubuy collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics