fix problems on Richart [iphone]

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—— Run into issues on Richart? Get help pending when official support gets back to you!

Richart
Info:
company: Taishin International Bank
: https://richart.tw
: richart.tw
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Login issue

Login issues and long loading times

Fix: To resolve login issues, first ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if that im... ⇲
 
Network issue

Server struggles with high user volume

Fix: During peak usage times, try accessing the app during off-peak hours when server load may be lower. This can help improve your experience an... ⇲
 
Crashes issue

Richart crashes on iOS 13

Fix: Ensure that your iPhone is updated to the latest version of iOS that is compatible with your device. Go to 'Settings', then 'General', and s... ⇲

Frequent crashes and instability

Fix: To reduce crashes, ensure that your device has enough storage space. Go to 'Settings', then 'General', and select 'iPhone Storage' to check... ⇲

Frequent app crashes during critical transactions

Fix: To minimize crashes during transactions, ensure that your app is updated to the latest version. Check for updates in the App Store and insta... ⇲
 
Support issue

Lack of English support

Fix: If the app does not support English, try changing your device's language settings to English. Go to 'Settings', then 'General', select 'Lang... ⇲
 
Slow issue

Richart becomes sluggish

Fix: To improve app performance, regularly clear the app cache and data. You can do this by going to 'Settings', selecting 'General', then 'iPhon... ⇲
 
Updates issue

Mandatory updates cannot be skipped

Fix: To manage mandatory updates, check if you can schedule them for a time that is more convenient for you. Go to 'Settings', then 'App Store',... ⇲

Forced updates at inconvenient times

Fix: To manage forced updates, check your app settings to see if you can set preferences for update notifications. This may allow you to choose w... ⇲
 
Account issue

Inability to check balance

Fix: If you cannot check your balance, try logging out and logging back into the app. This can refresh your session and may resolve the issue.... ⇲
 
Loading issue

Slow loading after updates

Fix: After an update, the app may take time to optimize. Allow some time for the app to adjust, and try restarting your device to help speed up t... ⇲
 
Security issue

Issues with jailbroken device detection

Fix: If you are using a jailbroken device, consider restoring your device to factory settings to remove the jailbreak. This can help resolve comp... ⇲
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 what users are saying
Good experience
64.1%

Bad experience
31.5%

Neutral
4.3%

~ from our NLP analysis of 92 combined software ratings.

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 Private Data Richart collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location