fix problems on EZ TAG [iphone]

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—— Run into issues on EZ TAG? Get help pending when official support gets back to you!

EZ TAG
Info:
company: Harris County Toll Road Authority
: https://www.hctra.org/HelpAndSupport?EmailTopic=EZTagApp
: www.hctra.org
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Security issue

Touch ID not functioning

Fix: Check if Touch ID is enabled for the EZ TAG app. Go to Settings > EZ TAG > Touch ID & Passcode and ensure that the feature is turned on. You... ⇲

Jailbroken device error on non-jailbroken phones

Fix: Restart your iPhone. Sometimes, a simple restart can resolve false error messages related to jailbroken devices. OR Check for any unautho... ⇲
 
Login issue

Error messages during login

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲
 
Payments issue

Inability to add funds

Fix: Ensure that your payment method is valid and has sufficient funds. Check your bank account or card details to confirm that they are up to da... ⇲

Incorrect toll charges

Fix: Review your recent transactions in the app to verify the charges. If you notice discrepancies, take screenshots for your records. OR Keep... ⇲

Limited payment options

Fix: Check if there are any updates available for the app that may include additional payment options. Go to the App Store and look for updates.... ⇲
 
Crashes issue

EZ TAG crashes during use

Fix: Update the app to the latest version. Go to the App Store, search for EZ TAG, and check for updates. Developers often release updates to fix... ⇲
 
Updates issue

Maintenance periods lasting several days

Fix: Check the app's official website or social media for updates on maintenance schedules. This can provide you with information on when the app... ⇲
 
Account issue

Difficulty updating vehicle information

Fix: Ensure that you are entering all required fields correctly. Double-check for any typos or missing information that may prevent the update.... ⇲

User verification tests are frustrating

Fix: If the verification tests are too difficult, try using a different device or browser to see if the tests are easier to complete there. OR... ⇲

Account lockouts due to login attempts

Fix: Use the 'Forgot Password' feature to reset your password if you are having trouble logging in. This can help you regain access without being... ⇲

Inability to access account information

Fix: Log out and log back into the app. This can refresh your session and may resolve access issues. OR Clear the app's cache and data. Go to... ⇲

Errors when adding vehicles

Fix: Double-check that all required fields are filled out correctly and that the vehicle information is accurate. Typos can lead to errors. OR... ⇲
 
Notifications issue

Push notifications not available

Fix: Check your device's notification settings. Go to Settings > Notifications > EZ TAG and ensure that notifications are enabled. OR Reinstal... ⇲
 
Compatibility issue

Inconsistent performance between app and website

Fix: Try clearing the app's cache and data. Go to Settings > EZ TAG and look for options to clear cache or data, which can help improve performan... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the app's FAQ or help section for common issues. This can often provide quicker solutions than waiting for customer support. OR D... ⇲
 
UI issue

EZ TAG lacks user empathy

Fix: Provide feedback through the app's feedback feature, if available, to express your concerns about user experience. This can help developers... ⇲
 
Downloads issue

PDF downloads slow or problematic

Fix: Ensure you have a stable internet connection. If your Wi-Fi is slow, try switching to mobile data or a different Wi-Fi network. OR Try do... ⇲
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 what users are saying
Good experience
52.3%

Bad experience
40.9%

Neutral
6.8%

~ from our NLP analysis of 235 combined software ratings.

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 Private Data EZ TAG collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data