fix problems on ShopHQ [iphone]

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—— Run into issues on ShopHQ? Get help pending when official support gets back to you!

ShopHQ – Shopping Made Easy
Info:
company: iMedia Brands, Inc.
: https://www.shophq.com/p/help/help-landing-page
: www.shophq.com
Chat with our AI-based ShopHQ Support
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Slow issue

slow loading times

Fix: 1. Ensure your device has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲
 
Login issue

frequent login issues

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app's cache by go... ⇲
 
UI issue

checkout process is cumbersome

Fix: 1. Ensure all your payment and shipping information is saved in your account settings to streamline the checkout process. 2. Use the 'Save f... ⇲

navigation is frustrating

Fix: 1. Familiarize yourself with the app layout by exploring different sections. Use the search function to quickly find products. 2. Use the ap... ⇲

missing return labels for orders

Fix: 1. Check your email for any return instructions or labels sent after your purchase. 2. Log into your account and navigate to your order hist... ⇲
 
Crashes issue

crashes when accessing account page

Fix: 1. Restart the app and try accessing the account page again. 2. Check for app updates in the App Store and install any available updates.... ⇲
 
Payments issue

difficult to edit payment information

Fix: 1. Navigate to your account settings and look for the payment information section. Ensure you are following the prompts correctly to edit yo... ⇲

requires frequent re-entry of credit card information

Fix: 1. Ensure that the 'Remember Me' or 'Save Payment Information' option is checked during checkout. 2. Check your app settings to see if there... ⇲

long refund processing times

Fix: 1. Keep track of your return shipment and ensure it is sent back according to the return policy. 2. Check your account for any updates regar... ⇲
 
Support issue

customer service issues

Fix: 1. Use the in-app chat feature or help section to find answers to common questions. 2. Check the FAQ section on the ShopHQ website for self-... ⇲
 
Performance issue

inconsistent app performance

Fix: 1. Regularly update the app to ensure you have the latest performance improvements. 2. Restart your device to clear any temporary issues aff... ⇲
 
Updates issue

outdated app design

Fix: 1. Check for app updates in the App Store, as design updates may be included in new versions. 2. Provide feedback through the app's feedback... ⇲

poor user interface updates

Fix: 1. Familiarize yourself with the current interface and explore all available features. 2. Provide constructive feedback through the app's fe... ⇲
 
Compatibility issue

limited product availability

Fix: 1. Regularly check the app for new arrivals or restocks, as inventory changes frequently. 2. Sign up for notifications or newsletters to sta... ⇲
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 what users are saying
Good experience
96.5%

Neutral
2.1%

Bad experience
1.4%

~ from our NLP analysis of 30,900 combined software ratings.

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 Private Data ShopHQ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics